Technical Manager
I began as a software engineer providing development, application support, technical leadership, and project leadership for about 7 years. My roles then became focused on project leadership and project management while still providing application support and guiding technical leaders within my teams. Over the last 5+ years I have served as a Technical Manager.Key responsibilities: ♦ Managing teams composed from various business units and from direct reports of 10-17 staff with diverse technical skills and backgrounds. ♦ Managing projects focused on supporting the daily operations of acquiring content from numerous global suppliers and building enterprise content workflows that enable the content to be quickly processed and enhanced for customers. Projects also focused on supporting infrastructure changes in the network, servers and storage.♦ Supporting the business by tracking and managing the day to day operations of their applications. Reporting weekly and monthly on operations and projects to IT and business departments' management. Tracking and communication of incidents, problems, and change requests also accomplished via an ITIL toolset.♦ Collaborating on problem analysis and architectural decisions.♦ Guiding iterative development processes in an Agile environment♦ Staff development, assessment, hiring, motivating and team building.♦ Budgeting for acquisition and maintenance of vendor software and servers.♦ Negotiating with competing product owners and stakeholders to help establish project priorities that balance the risks with the needs of the business.