Allwyn Fernandes Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

*Overseeing business operations and managing clients across diverse geographical regions, with a particular focus on Asian markets.*Conducting in-depth analysis of client behavior through communication channels like emails, calls, etc., to devise effective strategies for surpassing conversion targets.*Keeping a tab on KPI’s and ensuring that all targets are being met.*Guiding team members by understanding their difficulties and providing effective solutions for tackling concerns at… Show more *Overseeing business operations and managing clients across diverse geographical regions, with a particular focus on Asian markets.*Conducting in-depth analysis of client behavior through communication channels like emails, calls, etc., to devise effective strategies for surpassing conversion targets.*Keeping a tab on KPI’s and ensuring that all targets are being met.*Guiding team members by understanding their difficulties and providing effective solutions for tackling concerns at client end.*Representing the client servicing department as a delegate in various inter-departmental meetings and discussions.*Presenting weekly, monthly, and annual performance metrics to the management and developing action plans geared towards fostering growth. Show less

Mumbai, Maharashtra, India

*Responsible for the day-to-day sorting of client operations, offering comprehensive end-to-end solutions to clients spanning from order placement to after-sales services.*Collaborating closely with both local and international teams to clearly communicate client requirements and preferences, and to ensure the successful fulfillment of project objectives asspecified by the clients.*Designated as the SPOC for various B2B accounts, necessitating dedicated attention and personalized… Show more *Responsible for the day-to-day sorting of client operations, offering comprehensive end-to-end solutions to clients spanning from order placement to after-sales services.*Collaborating closely with both local and international teams to clearly communicate client requirements and preferences, and to ensure the successful fulfillment of project objectives asspecified by the clients.*Designated as the SPOC for various B2B accounts, necessitating dedicated attention and personalized service delivery. *Striving to provide a seamless experience to maximize order acquisition and client retention.*Entrusted with handling escalations from sensitive clients, leading efforts to define corrective action plans, and presenting these as valuable case studies to the team. Show less

Masters In Commerce- Business Administration, A+

Bachelors In Commerce, Banking And Insurance