Document retrieval – Calling Register of Deed, Courthouse and other recordingentities for copies and queries related to property chain of title and obtainingcopies which are not available online, like old deed, mortagage, lien, probate,civil, special proceeding, family courthouse copies. Researching on new landrecords, judicial records and other alternative sources to obtain copies.Researching property taxes and municipal services in more than 45 states viaphone, email, fax, internet, and other means. Requesting certifications from theappropriate offices for delinquent/tax sale redemption and municipal liens.Addressing a disparity in property assessment / legal between the Assessor andthe Register of Deeds/Clerk department. Preparation of tax certifications.Complying with the SOP. Co-ordination of the team on the floor, consulting theseniors for advice, and instructing juniors as much as I know. Performing acomplete quality check of the reports produced by teammates by listening tocall recordings or by examining the documents obtained. Preparation of qualityreports on a daily, weekly, and monthly basis.Quick implementation of new skills in accordance with client needs, finishing ofwork allocated within the TAT. Prioritizing rush and complicated queries andfollowing up on old-dated queries.Received multiple Employ of the month certificates.

Attending inbound calls - from all the HDFC customers who use SmartBuy.Assisting them with navigating through the website and explaining all the offers& terms displayed on the Smartbuy website exclusively to HDFC customers.Escalation Issue / Bugs experienced by customers to background support andhigher management. E-Mail - Acknowledging and responding to all the emails received from HDFCcustomers assisting the customer who can't reach us over the phone.

Door to Door - Servicing and Installation of new EPSON products. Troubleshooting / Rectifying the Defective product at the customer's preferred location, IN-House [ Center ] and installation of new products with a complete A-Z explanation and demo of the product purchased by the customer. There are a wide range of products provided by EPSON, like printers, projectors, medical devices and many more.