Pioneer of the department, I helped create a program to be hands on with online shopping and begin a loyalty program for Revolve. I created relationships with top customers and exceeded their needs for shopping. I plat formed a KPI system for weekly, monthly and yearly sales goals. Created and helped with a CRM program for our customer service department. Helping create lasting relationships for the program with every customer that I touched base with. Helping Customer Service department with product knowledge, holding product knowledge meetings with Customer Service team. Worked hand in hand with the head buying team with upcoming trends and attending trade shows to broaden my knowledge of the upcoming trends within the industry.

Marketing and bringing product knowledge to the South Coast Plaza Saks Fifth Avenue of incoming trends, buys and seasons of Joie. Keeping track of best sellers, slow sellers and feed back from both customers and associates. Communicate with head buying team on what works in our store, dynamically and geographically. Created PK events in correlation of store events. Kept track of season results in comparison to LY. Merchandised the Joie floor, kept track of incoming shipment and buys we received in store.

Forecast and coordinate yearly, monthly and daily sales goals, executions and splits for all team USA. Plan incentives and goals for all stores to meet target on a monthly, daily and hourly basis. Work side by side with US business manager to assist Team USA with product knowledge, training and awareness of the brand. Experience and heavy use of Microsoft excel sending templates and reports to all US headquarters as well as Australia headquarters. Experience in Microsoft outlook, executing emails daily to all stores to use different tips and plans to reach their sales goals. Motivated all Team USA and the base of all sales goals.

Driving to meet daily and monthly sales goals. Catered to each customer in the highest standard. Recognized for customer service all-star in 2013. Visual merchandising, stock and inventory. While in the field of personal assistant I managed my manager’s business with daily sales goals, monthly and yearly, created and coordinated events to drive the business and keep up on daily emails to and from customers.