PissedConsumer is a reputation management and customer service expert. Our team of skilled professionals provides practical solutions that are tailored to each business's needs, helping them improve brand image, online reputation, and customer relations.My key focuses as a Head of Growth are to establish and develop partnership with clients and provide them value in reputation management, customer service consultancy and generating new leads via marketing services.

Responsible for Account Team for Global 13 (G13) and IV25 clients Key focuses are:- Commercial: promotion/sales of key services custom software, SaaS, Cloud solutions, RMS (group sales target successfully closed) - Day-to-day client cooperation to deliver best client experience and maximum NPS (software/service presentations, delivery, training, support, needs&issues analysis regular status calls, feedback sessions, reviews etc)- Cross-department cooperation and facilitating the process of deliver of requested solution/project to the client- Business development: discovering new services/clients- Project management: leading from commercial perspective core strategic internal projects: Connect Express platform, Product Pricing - Client account management: grow engagement with key clients (geo UA, Western Europe, UK, USA)- People management: leading team of account executives- Global cooperation: permanent cooperation with global team, facilitating global negotiations

Responsible for support and growing partnership with clients Key areas of work:- Sales process management: custom software, SaaS, Cloud solutions, RMS (sales target successfully closed (+17,9% growth including service expansions and core cooperation) geo (geo UA, Western Europe, UK)- Client account management: Day-to-day client cooperation (service delivery, presentation, customer support, NPS (regular status calls, feedback sessions, reviews etc)- Project management: leading commercial project on client engagement development & service expansion- Transformation lead: maintain transfer of Product to new platform (effectively communicate business needs & issues to operations) - Market analysis: driving analytical process and delivering valuable marketing insights to clients

Working as Account Manager for TOP global and local companies. My standard scope of responsibilities included servicing manufacturers in both BAU questions and supporting strategic priorities & projects, solving non-standard challenges which I highly enjoyed and appreciated. Important part was also building trustworthy relationships clients and expand & deepen existing cooperation in both partnership and commercial terms.My everyday responsibilities include:- Client service: analytical support & market insights, response to and resolve client issues on daily basis- Sales process management: expansion of the contracts via sales of new services (commercial offer preparation, negotiations, contract preparation, aligning and signing)- Client account management: expanding of cooperation with key clients (local & global) annual negotiations with TOP FMCG clients locally- Data analysis: data analysis and visualisation, delivering complex analysis to clients' TOP management. Defying client need and business issue, briefing analytical team, supporting team while analysis and visualisation process, delivering result of analysis to client (Nielsen Answers, Tableau, Excel, MS PowerPoint, PowerPrez)- Internal teams support: cooperation with global teams on cross-country projects implementation• Recognized as HiPo (High Potential)• Best Commercial Employee Q4 2017 • Simply Excellent Silver Q4 2019

- market research and analysis; - legal servey; - supporting communication and correspondence; - facilitating the work of department.