Allison Duncan Email & Phone Number

Remote

Instructional Design:Designed elearning for VET Hospitality, Travel, Tourism and Events training package.Analysed requirements and methodically developed instruction materials to match learning needs and house requirements.Collaborated with internal and external stakeholders to determine specific design needs.

Planning, instructional design, mapping and editing of learning content and assessment for multiple units in Certificate II in Engineering Studies and Certificate IV in Engineering. Verification and rectification of changes in moodle to client signoff.

Melbourne, Victoria, Australia

Undertook a range of product development activities, encompassing design, writing and modification, that created engaging learning activities and contentWorked with subject matter experts to identify target audience’s training needCreated learning content that matched instructional end goalsCreated supporting material (simulations, role plays, etc.) where requiredApplied instructional design theories, practices and methodsProvided exercises and activities that enhanced the learning processIn conjunction with stakeholders, decided on the criteria used to judge learner’s performance and developed assessment instruments and activitiesMaintained project documentation in accordance with required standardsAdhered to production schedules

Melbourne, Australia

Undertook activities including editing, proofreading and quality assurance of draft and final product content in accordance with organisational standards and customer requirementsShowed initiative and collaborated with internal teams to support the preparation, update or development of engaging and creative contentProvided reports and alerts to applicable stakeholders updating status of commercial productsWorked collaboratively with internal teams to ensure requirements were clear and actionableFollowed processes to ensure products were finalised on brief, on time and within budgetaryrequirementsEnsured that styles and brand guidelines were adhered toProduced electronic and print-based versions of publications and managed files and version controls

Melbourne, Australia

Liaison with authors through multiple rounds of editing from submission of manuscript to print. Collaboration with writers to improve, clarify and enhance text. Correction of punctuation, spelling and grammar. Styling in Word and layout of documents in InDesign, and maintenance of electronic files. Fact checking and identification of material from external sources. Assistance with writing of book blurbs and media releases.

Montmorency

Execution of office administration requirements in an accounting and taxation environment. Fulfilment of procedures to ensure client satisfaction including appropriate maintenance of internal databases, management of appointments and communications, and adherence to privacy requirements.

Melbourne, Australia

Proofreading and editing of manuscript submissions. Performed manuscript assessments according to publisher’s guidelines. Design of layouts using Adobe InDesign. Performed research and fact checking tasks, and identified material from external sources. Composed book blurbs and media releases.

Warranwood, Victoria

Engagement, instruction, extension, assessment and reporting of multi-aged grades of students: Years 5 & 6 (2007 – 2012) and Years 3 & 4 (2013). Generalist teachers implement the strands, domains and dimensions of English, Maths, the humanities (History, Geography and Economics), Science, Information and Communications Technology (ICT) and Thinking Processes. Led teams researching and implementing information technology and its associated pedagogy, and trained colleagues in use of interactive whiteboards, LCDs and iPads.

Westgarth, Victoria

Engagement, instruction, extension, assessment and reporting of a grade of multi-aged (Years 5 & 6, and 3 & 4) students. Generalist teachers implement the strands, domains and dimensions of English, Maths, the humanities (History, Geography and Economics), Science, Information and Communications Technology (ICT) and Thinking Processes.

Melbourne, Australia

Management of a team of Front Line Associates responsible for activating prepaid mobile phone sim cards for client Vodafone Australia. Call center environment with high volume calls and efficiency targets.

Melbourne, Australia

Management of a team of Front Line Associates responsible for activating credit cards and cross selling insurance products for client GE Finance. Call center environment with high volume calls and sales targets.

Melbourne, Australia

Coordination of office administration requirements, and the management of office procedures including internal databases, premises and office equipment and information management.

Melbourne, Australia

Recruitment, management and development of a team of phone-based Sales/Account Management Executives (plus Team Assistant) to achieve the business targets in retention of business, new business acquisition, and revenue growth.

Melbourne, Australia

Management and development of Support Team comprising distinct individual roles, plus one National Services Coordinator, one Project Manager and a team of five phone-based sales and service representatives (total of 14 team members).

Melbourne, Australia

Management and development of Sales Support Team comprising three distinct job roles, including four Sales Support Executives, one Business Analyst, and one Commissions Coordinator.

Melbourne, Australia

Implementation of Optus products and services in the medium/large business market, and fulfillment of administrative duties in the support of transactional sales closed within the business unit.

Melbourne, Australia

Sales and promotion of Optus mass market telephony services (Mobile and Long Distance).

Bachelor Of Teaching

Bachelor Of Arts (B.A.), Linguistics