Football Coach U16 Boys

• Resolve complaints in a time that meet both the customer service agreement and our internal time scale for the specified product.• Customer Contact via telephone and email in order to obtain information, acknowledge and resolve complaints • Regular contact with internal staff at all levels and areas of the Mortar and Screed Business. • Investigate each complaint to establish the root cause and ensure corrective actions take place to stop reoccurrence.• Run Daily, Weekly and… Show more • Resolve complaints in a time that meet both the customer service agreement and our internal time scale for the specified product.• Customer Contact via telephone and email in order to obtain information, acknowledge and resolve complaints • Regular contact with internal staff at all levels and areas of the Mortar and Screed Business. • Investigate each complaint to establish the root cause and ensure corrective actions take place to stop reoccurrence.• Run Daily, Weekly and Monthly reports for the wider business with facts and figures that allow for data analysis • Time management• Crossed trained into the Fulfilment role,support the team, develop my knowledge of the business.• Temporarily ran the complaints department for Mortar and Screed. • Attended training workshops in Team leader tool kit sessions, including presentation skills, One to One’s and a recruitment drive. Show less

Customer service Taking customers orders and placing the on the system (Athena system)Planning the transport and delivery orders in line with the scheduling planLiaising with customer, plant and hauliers (internal/external) to ensure we meet the customer requirements while still working to our objectives and working practice.Monitoring work on the day to ensure we fulfilled order requirements