 Processed payroll for 18 employees, ensuring accuracy and timeliness. Managed state and federal tax payments in accordance with scheduled deadlines. Handled invoicing and maintained accounts for a diverse customer base. Streamlined customer communication systems using Microsoft Excel and QuickBooks, enhancingefficiency. Developed a repricing system to optimize workflow and allocate more time for additional officeduties.

• Efficiently operate retail branch by exceeding sales goals, managing budget, collecting past due accounts.• Exceeded deposit portfolio growth by 23% in FY21• Effectively coach and train and sales and service team of five employees• Designed training for business calling plans and educated region of 50 branches

• Oversaw the efficient operation of the branch to ensure all operational functions were completely and properly performed. • Responsible for scheduling and performing audits on cash drawers• Effectively worked through and solved staff and customer issues• Received Silver Award for exceptional customer service