• Fulfill all e-commerce orders and communicate with production team to ensure on-time delivery and shipping accuracy • Oversee dropship and large PO’s via EDI for wholesale accounts including Nordstrom • Resolve product issues with customer complaints through high quality customer service and expediting adjustments via phone, email, and Instagram• Oversee intern hiring process (posting job listing, filtering resumes, coordinating interviews, etc.)• Train new hire employees and interns on all operations including dropship, wholesale, and retail orders• Distribute work strategically to operations team based on brand and operational goals (including product packaging, website fulfillment, inventory check, site audits, etc.)• Coordinate shipping logistics and timeline for influencer PR packages with marketing team • Quality check all outgoing shipments, data input, and spreadsheets • Evaluate KPIs from e-commerce platform monthly and submit reports to entire team • Assist in developing brand return, repair and exchange policy• Collaborate with 3rd party shipping & logistics partners to transport and track shipments

- Contributed to the improvement of social media accounts to ensure that all content and tone of voice was uniform and engaging- Identified opportunities for new content, optimization and conversion improvement- Spoke with new and existing customers in person and via email to increase customer retention and generate business leads- Maintained an awareness of competitive industry trends to provide context for social engagement- Assisted in the creation of an entirely new website using Squarespace and Canva and generated marketing emails using Mailchimp to target specific clients- Scheduled and coordinated events and projects with local businesses to gain brand awareness and increase traffic

- Participated in various aspects of the buying and operations process including analyzing and inputting data, merchandise planning, ordering, forecasting, advertising and marketing- Authored and reviewed daily reports for leadership and stakeholders, including best seller reports, sales-to-stock reports, and vendor recap reports using Microsoft Excel- Prepared weekly trend reports via email illustrating the optimal sales floor merchandising strategy for increased effectiveness - Managed vendor communication and relationships with 5 brands via email and phone calls- Created individual purchase orders in a timely manner with Marc New York, Lauren Ralph Lauren, and Karen Kane for all 41 Dillard's doors

- Applied knowledge of latest trends to style and assist with design of client suits- Developed and managed relationships with over 100+ personal clients. Used Microsoft Excel to document all relationship aspects- Communicated with clients on a regular basis through email, phone, and in-person visits- Responsible for taking client’s measurements, recommending silhouettes, and creating sartorial suits to provide an exceptional customer experience

- Utilized extensive luxury product knowledge to achieve store goals in sales, productivity, and service- Exceeded daily sales goal of $4000 as a sales associate- Successfully applied previous knowledge of retail sales, business communications, and customer service to enhance client experience

- Style and sales consultant for luxurious resort wear- Increased and consistently achieved sales goals by timely addressing all customer service requests or concerns- Assisted with floor displays, collaborated with sales team, managed responsibilities such as shipments, markdowns, and sales goals