People Operations Generalist
CurrentGenerac Power Systems is a leading provider of backup power solutions and energy technology, specializing in generators and clean energy products for residential, commercial, and industrial applications.As part of the HR Shared Services team, I managed employee inquiries across various HR topics, including benefits, payroll, and policy guidance, ensuring timely and accurate issue resolution. I maintained a high standard of customer service by streamlining responses and collaborating with internal teams to address complex cases.Supporting the HR Business Partner Experience team, I played a key role in optimizing internal processes for HR Business Partners. This included refining workflows for talent management, off-boarding, and recruitment support, while implementing best practices to enhance efficiency and consistency across the organization.