Key responsibilities included: - Building trust by understanding the unique needs of customers and resolving every situation with a WOW factor - Managing and prioritising multiple concerns simultaneously, including communication via phone, email, chat, and social media- Processing web shop orders/exchanges/returns/warranty claims in Salesforce - Identifying process improvement opportunities and implementation of changes- Product knowledge - advising customers as to which On product(s) is the best for them - Communicating with the third-party warehouse and shipping partners daily regarding orders, returns, and any order discrepancies - Assisting in local marketing, expo’s and community activation events- Assisting in day to day operational needs for the On office