Alison Bailey Email & Phone Number

Burlington, Ontario, Canada

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Provided exceptional customer service to the clients and visitors of more than 36 companies. Answered phone lines for 43 people. Managed various schedules and worked with tenants and tradesmen to solve various building issues. Updated and maintained records of visitors, service technician visits and tenant attendance. Liaised with security company, cleaners, coffee services and couriers to ensure the services offered the tenants were exceptional. Managed inventory of office supplies and equipment, sorted and distributed incoming mail, weighed and stamped outgoing mail, ordered couriers and their supplies. As part of a team that took the business centre from an occupancy rate of 69% to 87%, I spearheaded numerous events including an annual baking contest, a holiday luncheon and salad week.As the central hub of the business centre, I assisted in solving software and hardware issues, created word documents and excel spreadsheets, managed Google and Outlook calendars.

Stoney Creek, Ontario

Presently utilize skills in communication, analysis, research and project management to assist this company during its growth period. Responsibilities include:Financial Analysis – Project and cost analysis on completed projects. Monthly account reconciliations and financial reports..Health & Safety/ Employee Orientation – Consolidation of all new employee documentation and training to ensure that all regulated requirements are being met. Create training courses and train plant employees as well as installers on health and safety matters. Design tools and develop procedures for the Joint Health & Safety committee.Communication/Administration – Responsible for the creation of policies and procedures including the Emergency Response Plan and AODA policies and accessibility plans. Presently creating an Installer’s Handbook and Toolkit which encompasses government regulations and requirements and gives installers the tools they need to comply. The handbook also enables the tracking and maintenance of employee data and training.

Led a team of 15 Project Managers through various projects, tasks and process improvements in order to maintain and upgrade the communication aspects of the Lakeshore Chapter of the Project Management Institute (PMI). Facilitated team meetings and determined the strategic direction of the committee. Worked with the Chapter’s Directors, and their teams, to add membership value to the Chapter’s offerings. Projects include: New E-blast Software application which resulted in access to statistics and analysis of membership interests as well as giving membership a crisp, concise and visually pleasing communication medium.• Designed and branded e-blast template• Created style sheet• Implemented policies and proceduresSocial Media Project which resulted in the creation of three additional communication platforms and is enabling the Chapter to attract and interest the next generation of project managers.• Initiated project and created implementation documentation• Currently creating policies, and membership guidelines documentationChapter Newsletter, presently in the planning stage, aims to improve project management knowledge by giving Chapter members a vehicle to write and read articles pertaining to project management and business. • Initiated project and created project charter and project plan documentation• Facilitate meetings and manage a team of five project management writers and designers

Project Manager - Inventory Relocation Relocated more than $150,000 worth of pharmaceutical inventory and staff, resulting in cost savings and an effective and efficient use of space for inventory staff• Created and delivered project plan, charter, and weekly status reports• Identified risks and developed appropriate mitigation plans• Facilitated meetings and identified and communicated process changesProject Manager - Formulary Update Project Worked with the Drug Utilization Evaluation Coordinator to revise and update the hospital’s drug formulary. This project resulted in an updated, searchable database, ensuring cost and time savings for medical and pharmaceutical staff.• Developed and maintained project plan• Monitored, charted and reported project progressProject Coordinator - Medication Safety Initiative A member of the start-up team for a multi-year, multi-million dollar project which resulted in numerous technical upgrades to help lower the hospital’s medication error ratio• Created numerous documents, brochures, charts and benchmarking tools• Maintained schedules and timelines with Microsoft Project• Liaised with all areas and all levels of the organization• Architect of the first project specific Share Point site at HHS Project Coordinator - Patient Centered Care Workshop A member of the project team that successfully organized the inaugural workshop for more than 350 top management & senior staff, Results included an annual workshop focusing on patient safety and care.• Implemented the first computerized registration process at HHS• Arranged for the design, printing and delivery of all conference material• Coordinated registration and workshop proceedings • Tracked costs, verified all invoices and authorized payment

Hamilton Ontario

Project Team Member - Four-day Provincial Autism ConferenceA member of the five-person project team that successfully organized an inaugural bi-lingual conference, resulting in more than 450 people in attendance • Arranged for the design, printing and delivery of all conference material• Developed and coordinated the marketing and promotional program Assistant to Pharmacy Project Manager - Electronic Medication Mgmt. System – EMMS Project Worked with Pharmacy Project Leads to elicit information and document the current environment as the hospital moved towards electronic medication records. This resulted in the adoption of numerous technical upgrades as well as the efficient scheduling of staff, ensuring cost savings and lowering the medication error ratio. • Created Microsoft Visio workflow diagrams of ‘present state’ pharmacy processes • Collated data from a Medication Admin. Record (MAR) audit and developed tools to analyze results.• Created a tool for the analysis of drugs dispensed after hours.Administration/Office Management Utilizing expert Microsoft Office skills I mapped processes, created flowcharts, templates, charts, spreadsheets and databases. With these tools I analyzed data and created processes that enabled a smooth and efficient flow of work and information throughout the departments.• Created numerous surveys and data analyses utilizing on-line survey tools.• Designed the layout and coordinated quotes for the redesign of the Chedoke Wilcox pharmacy. • Designed and edited a monthly pharmacy newsletter which became a template for other hospital departments.• Supervised and trained administrative staff.• Completed payroll and HR recruitment tasks for a department of more than 60 staff. • Vetted resumes, scheduled and conducted interviews and reference checks.• Created and modified performance assessment tools. • Coordinated and record minutes and action plans for five monthly pharmacy meetings.

Hamilton, On

Planned, organized and directed one of the largest food and arts tents for Canada’s oldest and largest annual festival resulting in the creation of new processes and tools and the implementation of benchmarking and statistical analyses.• Organized more than 50 volunteers and staff during the 4-day festival• Produced procedures manual

Supervised and directed a team of 6 testers for the Framework area of their asset management software resulting in over 100% increased test plan coverage, numerous process improvements and a streamlined reporting system. • Created matrices and reporting templates for tracking testing results and progress• Trained testers and consultants in Rationale Clearquest software• Created and implemented project plan in response to department strategic plan

Masters Certificate, Project Management

Associates Certificate, Project Management