Allyson Thompson Email & Phone Number

Oshawa, On, Ca

Toronto, Ontario, Canada

Coached and trained various team leads and customer service representatives on their tools, performance, and quality assurance.Interviewed and reviewed potential candidates to assess their qualifications and fit for various roles within the company.Collaborated with hiring managers to understand staffing needs and align recruitment processes with business goals.Provided edits to the hiring process to improve efficiency and candidate experience.Created an equipment requirement quiz and documentation to streamline onboarding.Mentored team leads, aiding in their professional development and leadership skills.

Toronto, Ontario, Canada

Created and audited billing files using various reports, identified discrepancies, researched outliers, and provided coaching to the team.Tracked team coaching completion and identified areas where the company could potentially increase billing.Utilized Microsoft Office, Google Suites, Tableau, Jira, Cognos Reporting Software, and SharePoint for efficient billing processes.Promoted to an internal role, coached team leaders on continuous improvement in billing, and streamlined the billing process for faster completion.Developed training programs and templates for new billing analysts, enhancing onboarding efficiency and effectiveness.Achieved significant reduction in billing deductions through consistent research and effective coaching.

Ajax, Ontario, Canada

As a content creator, I have gone through a an amazing journey of growing my engagement and following through multiple media forms and different creatives. As of January 2023, I officially began creating content as a UGC (User Generated Content) Creator. With my experience in direct response marketing and B2B and B2C marketing, I have the skill to provide my clients with exceptional work.

Ajax, Ontario, Canada

As a social media manager for Simple Delights, I handled 3 social media pages. I completed daily uploads of self created creatives and copy to their social media pages and grew a community of almost 2000 followers and increased sales by 10%.