- Manage and optimize paid advertising campaigns ensuring effective targeting, strategy, and budget management to meet client KPIs.- Develop and execute strategic ad solutions for clients, leveraging X's audience insights and data-driven tools to enhance ad performance and ROI.- Collaborate with cross-functional teams, including sales, product, and marketing, to tailor advertising strategies and ensure campaign alignment with business objectives.- Monitor and analyze KPIs such as click-through rates to make real-time adjustments to ad campaigns.- Provide actionable insights to clients, offering recommendations for optimization and growth.- Train and support clients on the effective use of X's ad tools and platform features, ensuring a seamless ad experience.- Proactively reach out to potential clients, building relationships, pitching advertising opportunities, and securing new business to drive growth for the platform.- Troubleshoot and resolve technical issues related to ad campaigns, ensuring timely solutions and minimizing downtime for clients.

- Conduct market research to identify potential clients and industry trends.- Prospect and qualify leads through outbound calls, emails, and social media.- Collaborate with the Sales and Marketing team to develop targeted strategies for lead generation.- Build and maintain a pipeline of potential clients.- Schedule and coordinate meetings or calls between prospective clients and the Sales team.- Keep abreast of industry developments and competitor activities.- Attend conferences and seminars as a representative of the company and assist with any questions regarding the product.

- Perform all duties of a Business Development Representative- Operate as the lead point of contact for all matters specific to my accounts and book of business of 1200 accounts- Oversee customer account management, including negotiating contracts and agreements to maximize profit.- Build and maintain strong, long-lasting customer relationships by sending reports, leading weekly connects, and addressing concerns.- Lead team trainings and provide guidance and coaching to BDRs.- Assist in screening interviewees.

- Seamlessly integrate into a client’s workforce to supplement their business development efforts.- Manage client calendars to schedule introductions, demos, and appointments with warm prospects. - Create unique scripting to promote the services of each client to potential prospects.- Complete call and email cadences to meet specific activity expectations, logging each activity to provide clear reporting, and consistently making 100+ calls per day- Self-manage time to exceed the needs of multiple clients simultaneously.Clients include:Enterprise Holdings IncIntentwiseVelvetechUnited BiosourceInfobionicSidehill ConsultingDPL FinancialBenefit Express

- Assist bookstore patrons in locating or ordering desired books.- Host and organize special events.- Manage tasks, including restocking, sorting, opening, closing, managing transactions, and collecting donations.- Lead and train volunteers.

- Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.- Analyze problems and provide information/solutions.- Thoroughly document inquiry outcomes for accurate tracking and analysis.- Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner- Research and analyze data to address operational challenges and customer service issues.

- Assist and advise customers with inputting advertisements into the newspaper and address any questions or concerns they may have.- Work with law firms, businesses, and individuals to input legal public notices required by the court.- Collaborate with funeral homes and families to publish obituaries

- Provide positive customer experience while appropriately handling routine auto claims by obtaining information and maintaining accurate records about accidents from customers through telephone and written reports.- Arrange and reschedule appraisals, reviews appraisal reports and communicate with customers, and repair shops.- Review pending claims, update claims file, execute on outstanding items, and move files to closure expediently.

Guide and motivate associates to excel in customer service, required tasks, teamwork and communication.- Experience in hiring, training, and scheduling employees based on strengths, chemistry with coworkers, and flexibility.- Provide constructive criticism of associates when needed in a professional and positive manner- Work closely with Sales team to input contracts and rooming lists for clients and ensure their experience at the hotel is smooth and pleasant.- Perform MOD responsibilities such as: Check up on other departments throughout the night to ensure things are running smoothly. Walk through of the hotel to note any discrepancies and inform proper department. Knowledge of emergency procedures and protocol. - Respond to email survey scores as well as guest feedback in a prompt and professional manner.

Perform all duties and responsibilities of Front Desk Associate- Take the lead in inspiring the team to create a ‘WOW’ experience for every guest.- Guide and advice fellow associates in difficult situations.- Take on additional responsibilities not required of Front Desk Associates such as: inputting contracts and rooming lists, inventory, ordering, and organizing storage space.

Greet and welcome each and every guest into the hotel; Provide guests with fast, friendly and efficient service while managing guests on telephone as well as in front of me- Offer assistance to guests and provide every essential thing to create loyal and happy guests- Performing front as well as back of house duties for the satisfaction of every guest- Being aware of pertinent information related to each group in the hotel and when and where meetings will be held- Organizing, making, and canceling room reservations

To ensure that each guest is accommodated and any inquiries are answered in a timely and friendly manner.- To confirm reservations and enclose local attractions and hotel information.- Suggest any alternatives to guest if the hotel was unable to meet their needs. Examples: different room type, date or any sister properties that may have availability.

Greet and welcome each and every guest into the hotel; Provide guests with fast, friendly and efficient service while managing guests on telephone as well as in front of me- Offer assistance to guests and provide every essential thing to create loyal and happy guests- Performing front as well as back of house duties for the satisfaction of every guest- Being aware of pertinent information related to each group in the hotel and when and where meetings will be held- Organizing, making, and canceling room reservations