Develop and implement a people-first strategic vision for our US contribution toward MSF’s movement-wide global workforce, and lead change management on DEI and for two parallel Domestic and International People Operations teams dedicated to 300+US-contracted staff who take on humanitarian assignments around the world, and the roughly 250 headquarter and hosted staff working in the US.What we do: The P&C strategy is part of the overall organizational strategy. The function helps drive organizational decisions through data, insights, and people. The People Operations and organizational systems are fully integrated and advanced, allowing for real-time and rapid analytics. P&C investments deliver organizational value to internal clients and communities served and are highly responsive to changes in the operating environment. “HR” is practiced from an outside-in perspective. People and culture environment shifts the “HR” function to a consulting role anchored in substantial human capital, business, and contextual acumen.The Work: As such, the “Human Resources” (HR) function at MSF USA will lead the organization and MSF Global and its leadership to focus on the following: •Re-designing work for a post-pandemic world with an emphasis on people, processes, and platforms (technology).•Playing a leading role in sustainably embedding principles of equity and inclusion into culture.•Enhancing employee agency and choice to generate value, purpose, meaning, and belonging.

As the first DEI Director of Strategy, I provided vision and leadership to MSF- USA’s efforts to deeply integrate DEI into people, planning, culture, and processes. Create a DEI (People First) Department with a functional Infrastructure. Budgeted for staff and designed for people’s engagement (Trust/ Confidence) and sustainability (Ethics & Equity). Dei is viewed as a strategic imperative critical to achieving key talent and performance outcomes. Building a maturing DEI Ecosystem- Talent and Culture(T&C) review and improvements; Learning and Development (L&D); Metrics, Data mining and Development(M&D) as well as other related DEI P&I (Projects and Initiatives)•Pathways to Transformative Impact: 2022- Evidence-Based- Led- Create a 3- 5 year People First Strategic Plan and DEI People Study that sets the agenda. Lead and be accountable for DEI talent strategy. Communicate progress toward DE&I vision to the Board, Executive Officers, and domestic and international staff.•Pathways to Belonging- To recognize and support all differences, including veterans, persons with disabilities, and the LGBTQIA+ community, through programs, focus areas, and initiatives that aim.to cultivate an inclusive culture where our people feel a sense of belonging.•Pathways to Opportunity- Focus on developing all people, across differences, as professionals and as leaders through differential investments and continuous learning programs. The focus/lens will be on gender and race/ethnicity demographic data across MSF associates, manager/director promotions, experienced and campus recruitment, and internships.

Keynote speaker, panelist and lead facilitator on various Diversity & Inclusion events and workshops in the New York Tri-State Area

Develop lasting relationships that increase the breadth and depth of INROADS' mission; influence outcomes, provide opportunity and access as well as a direct pipeline of young diverse talent that fundamentally changes the landscape of business and industry; making INROADS a strong, distinctive and indispensable partner for Diversity & Inclusion regionally/nationally across 4 distinct but symbiotic stakeholders (diverse/underserved students; Young professionals, large corporate entities; leading colleges universities and community-based organizations).•People - Highly collaborative. Ability to influence and “market” ideas at all levels throughout the internal/external organization, creating “buy-in” on new Diversity& Inclusion and Learning & Development Strategies, structure, and programs.•Strong people manager, with a high degree of emotional intelligence •Leadership – Know when to roll up my sleeves and lead by example versus directing and coaching•Resilient with the ability to effectively manage and lead change•Process- Develop multi-channel recruitment strategies to build a robust diverse and skilled talent pipeline •Deploy and support Lean methodologies to achieve efficiencies and optimize recruiting processes and performance

Streamlined the operations of small business owners; identifying opportunities for optimizing productivity (people, processes/procedures) maximizing growth in the operational environment.

During my tenure, I held various leadership and culturally sensitive roles. The primary goal of each role was to foster a culture and environment that promoted diversity of thoughts, ideas, and opportunities. This was accomplished through the introduction of new initiatives/ the re-engineering of established practices, protocols, and processes that ultimately produced significant outcomes in the lives of the staff, external clients and that exceeded the overall business objectives.•Created /collaborated with Consumer Credit Services leadership and “Thought Partners” to conceive and implement the first Employee Resource Group for African American and women across 7 Call Centers; representing 1,000+ employees - A Direct pipeline to leadership, professional development, training, and mentoring opportunities •Managed the 100+vendor and partner relationships by building, developing and leveraging various diverse coalitions to address/resolve all customer experience/operational issues related to a specific vendor program .

Coached, trained and developed customer service team leaders across the business network as Subject Matter Experts to provide excellent one and done service to more than 100,000 small business and various affiliated and co sponsored business card customers.

Designed the collection dunning model used for all specialty card portfolios (Private Banking, Affluent, VIP, Commercial, International, Secured and Unsecured) across the JPMorgan network