Ally Klingelhoets Email & Phone Number

Brentwood, Tennessee, United States

Greater Nashville Area, TN

• Responsible for delivering stability to the retail systems applications by developing enhancements and eliminating software defects to improve the customer and team member experience.
• Implemented updates to the Micros Xstore Point of Sale application allowing for automated error resolution and reducing inbound support calls to the helpdesk by 10%
• Created a release management scheduling application and reporting website to improve efficiency and accuracy of Retail Systems deployments while providing an online user interface for the business to monitor.
• Participate in Agile/Scrum development process.
• Participate in Change Advisory Board to ensure Retail Systems Change requests are represented.
• Automated repeatable tasks by writing tools and scripts to increase the team’s efficiency.

• Responsible for providing second level IT support for the company's 1400+ retail locations.
• Developed an automated troubleshooting application and consolidated the Tier 1 tools into a single user interface to reduce support tasks and increase tier 1 efficiency saving over 2,000 hours per year.
• Lead the Retail Systems efforts/validation for Disaster Recovery to ensure high availability of critical systems including Micros Xcenter, Sales Audit and credit payment switch.
• Lead the Retail Systems holiday readiness activities including the implementation of hourly monitoring and communicating system health to the business.
• Assisted with the implementation of Atlassian Confluence and Jira and made recommendations on knowledge­base structure, templates and Jira workflows to improve operational efficiency.
• Resolved escalated incidents via BMC Remedy, reducing the average time to close from 14 days to less than 8 hours.

Greater Nashville Area, TN

Develop web sites for local race teamsResearch best practices in web designAnalyzed target audience to promote ease of useAverage 2000+ hits per month

Greater Nashville Area, TN

• Responsible for supporting department efforts in conjunction with educational focus.
• Learned PMO system and developed training material for other personnel.
• Designed a simplified customer interface for Remedy ticketing system.
• Wrote a program in VBA for Workers’ Compensation doctor selection, saving over 600 hours per year.

Greater Nashville Area, TN

• Responsible for coordinating all truckload and less than truckload shipments leaving the facility. (100+ shipments daily)
• Six­Sigma DMAIC Green Belt Project (reduced shipping errors by 15%)
• Participate in LEAN events
• Developed solutions for KPI tracking

• Responsible for inventory maintenance of over 30,000 distinct skus and ensuring accurate inventory through excellent record keeping.
• Maintained accurate inventory for 3+ years