Dedicated to the life sciences industry, Encompass delivers training and communications solutions leveraging deep industry experience. Using our proven iEAR® approach, we partner with you to develop your team’s knowledge and skills, and ultimately drive optimal performance. To learn more about our proven techniques to help you succeed, please visit us at www.encompasscnl.com

Led the design, development, and implementation phases of the following Advanced Commercial Development programs for tenured sales professionals: Essentials of Strategic Sales Management, Coaching to Maximize Sales Performance, The Strategic Seller, and Value-Based Healthcare Selling. Programs included multi-phased modules of home study, virtual classroom, immersive workshop environments, and action plans to promote on-the-job behavioral change. All programs yielded high net promoter scores and… Show more Led the design, development, and implementation phases of the following Advanced Commercial Development programs for tenured sales professionals: Essentials of Strategic Sales Management, Coaching to Maximize Sales Performance, The Strategic Seller, and Value-Based Healthcare Selling. Programs included multi-phased modules of home study, virtual classroom, immersive workshop environments, and action plans to promote on-the-job behavioral change. All programs yielded high net promoter scores and high levels of confidence gained. Managed a multi-phased training redesign project that promotes modern learning theory via a ‘just in time’ app and web-based library of digital textbooks (i-Guides). Project scope included: (1) managing a team of professional writers, media specialists and vendor partners who developed a modular library of 28 digital textbooks (i-Guides) categorized into five distinct areas: product knowledge, clinical knowledge, business acumen, sales process, and institutional navigation; (2) partnering with subject matter experts to ensure content accuracy and relevance; and (3) collaborating with the Digital Operations team and the Training Delivery team to distribute and implement each module. Show less

Led a curriculum design team as project manager for ‘Project Bionic’ – a complete redesign of the current sales training program. Designing and implementing an innovative new training curriculum that completely aligns with how adults learn. Developing a program that blends traditional instructor-led training with mobile, virtual, micro eLearning and eBook technologies to enhance performance and equip the sales team with the knowledge, skills and attitudes needed in today’s challenging… Show more Led a curriculum design team as project manager for ‘Project Bionic’ – a complete redesign of the current sales training program. Designing and implementing an innovative new training curriculum that completely aligns with how adults learn. Developing a program that blends traditional instructor-led training with mobile, virtual, micro eLearning and eBook technologies to enhance performance and equip the sales team with the knowledge, skills and attitudes needed in today’s challenging healthcare environment. Collaborate with Digital Learning and Delivery teams; partner cross-functionally with U.S. marketing and R&D teams to create and implement training strategies for all new product and program launches. Show less

Managed online training programs for the Venous Solutions Division, mentoring a staff of Associate Training Managers/Learning Management System administrators. Enhanced sales training through eLearning supplementation, designing and launching various online training materials that incorporate solid instructional design principles for 80 field sales representatives. Develop and coordinate protocols that enhance learning management administration enterprise-wide by identifying needs, outlining… Show more Managed online training programs for the Venous Solutions Division, mentoring a staff of Associate Training Managers/Learning Management System administrators. Enhanced sales training through eLearning supplementation, designing and launching various online training materials that incorporate solid instructional design principles for 80 field sales representatives. Develop and coordinate protocols that enhance learning management administration enterprise-wide by identifying needs, outlining best practices and communicating strategies gobally. Select Accomplishments•Strategically implemented a redesign plan for a sales divsion’s training curriculum•Appointed to the Learning Management Governance Council - a select, global team of five eLearning experts•Spearheaded more than 50 Presentation Advantage workshops and Writing Advantage workshops to enhance business’ capability of managing accounts•Implemented four LMS system upgrades over the course of 13 years with Covidien Show less

Led as an integral component of corporate learning systems, advising on technological enhancements and serving as subject matter expert on eLearning technologies. Performed needs analysis and cross-functional project team management to implement collaboration and out-of-the-box thinking across the organization.Select Accomplishments:•Helped to lead a global, cross-functional team that successfully consolidated Covidien’s 38 learning management systems to two enterprise-wide systems,… Show more Led as an integral component of corporate learning systems, advising on technological enhancements and serving as subject matter expert on eLearning technologies. Performed needs analysis and cross-functional project team management to implement collaboration and out-of-the-box thinking across the organization.Select Accomplishments:•Helped to lead a global, cross-functional team that successfully consolidated Covidien’s 38 learning management systems to two enterprise-wide systems, eliminating unnecessary waste and use of resources•Traveled internationally to coach and mentor a team of training specialists on how to establish global domains and create a robust learning management platform for their business units•Launched the Women’s Leadership Initiative for the Venous Solutions Division at the 2011 National Sales Meeting Show less

Facilitated classroom instruction and led various courses on business communications; traveled nationally to present information to both sales and non-sales oriented groups of 10 or more. Constructed and delivered customized eLearning curriculums based on current business needs.

Supported all sales training initiatives that could be enhanced with eLearning; managed the creation of eLearning courses that substantiated new product launches and business acquisitions. Ensured that sales force complied to mandated training requirements through comprehensive LMS administration. Supervised one direct report.Select Accomplishments:•Created a curriculum of over 25 eLearning courses designed to improve sales force knowledge of anatomy and physiology, clinical… Show more Supported all sales training initiatives that could be enhanced with eLearning; managed the creation of eLearning courses that substantiated new product launches and business acquisitions. Ensured that sales force complied to mandated training requirements through comprehensive LMS administration. Supervised one direct report.Select Accomplishments:•Created a curriculum of over 25 eLearning courses designed to improve sales force knowledge of anatomy and physiology, clinical application, and general product knowledge consequently saving the organization thousands of dollars in paper and shipping costs through automated delivery of learning•Twice earned the Covidien “Above and Beyond Award” for unparalleled contributions in 2001 and 2005 Show less

Effectively created a new eLearning culture in the organization by self-learning a new learning management system, a course authoring tool (Toolbook Instructor) and graphic editing tools Select Accomplishments:•Managed the implementation of the Patient Care and Safety Division’s first learning management system, saving approximately $50K annually by creating a distance learning curriculum of eight eLearning courses focused on employee onboarding process•Implemented a… Show more Effectively created a new eLearning culture in the organization by self-learning a new learning management system, a course authoring tool (Toolbook Instructor) and graphic editing tools Select Accomplishments:•Managed the implementation of the Patient Care and Safety Division’s first learning management system, saving approximately $50K annually by creating a distance learning curriculum of eight eLearning courses focused on employee onboarding process•Implemented a comprehensive learning management system structure to include all instructor-led and eLearning programs; established an automated notification hierarchy that insured employee compliance(Promoted from Administrative Assistant - Sales Training) Show less

Facilitated management development courses for newly hired restaurant managersDeveloped curriculum for the New Manager Training program, Certified Trainer program, Regional Classroom Training program, and Sexual Harassment Training programDirected employee training at several new store openings throughout the U.S. and Puerto RicoMaintained a key role in the creation of corporate training videos