Allyson Silva Email and Phone Number

Hey there! 👋 I am a seasoned Customer Support Specialist with a passion for creating smiles and going the extra mile. Picture me as your go-to person for turning customer service into an art form – I've got the track record to prove it!Whether I'm chatting face-to-face or weaving my magic remotely, my goal is simple: to leave customers delighted.In my journey so far, I have crafted customized solutions and made it my mission to exceed customer expectations. I'm proud to have been awarded the Nordstrom All-Star Award in 2018 for outstanding excellence in customer service. Additionally, I achieved Pacesetter recognition by exceeding sales goals, fostering robust customer relationships, and driving significant departmental growth.In my recent role with Staffing etc., I played a pivotal role in the fight against COVID-19. I conducted interviews with over 95% of cases and close contacts within 24 hours. I worked with my team, local health departments, and various community programs to reduce public health risks and provided timely information to support our local community.As a Client Support Specialist at RxLive, I curated documentation, prepared presentations, and addressed client concerns. I facilitated meetings, authored client documents and resource materials, and supported smooth implementation by proactively communicating with clients, end-users, and internal teams. I also optimized cross-functional communication to enhance resolution speed and overall operational performance.Upon being promoted to Business Support Coordinator, I collaborated with stakeholders to gather requirements, define scopes, develop plans, and identify improvements. I supported data science initiatives, led daily stand-ups and planning sessions as a product owner, and ensured accuracy through testing and documentation. I also developed and updated implementation documentation and streamlined processes to resolve client-related issues.My passion is rooted in delivering exceptional customer care and support. I thrive in dynamic, fast-paced environments and have demonstrated adaptability through seamless transitions in various team settings. I flourish in cross-functional coordination efforts, eagerly resolve problems, and am resourceful in learning new applications. Maintaining a high standard of service excellence remains at the core of my professional ethos.