Head Of Operations
Plan And Support Services
AeroLeads people directory · profile
Allyson Muir (Nee Henry) Email & Phone Number
Head of Operations
at
Plan and Support Services
1 work email found
@energy.com.au
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Operations
Location
Greater Sydney Area, Australia
Who is Allyson Muir (Nee Henry)? Overview
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Quick answer
Allyson Muir (Nee Henry) is listed as Head of Operations at Plan and Support Services, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at energy.com.au and a matched LinkedIn profile for Allyson Muir (Nee Henry).
Allyson Muir (Nee Henry) previously worked as Senior Manager at Rabobank Australia and Head of Customer Operations at Ausgrid. Allyson Muir (Nee Henry) holds Llb, Ba, Litigation, Intellectual Property, Industrial Law, Trade Practices, Advocacy, Contracts, Distinction Avge from Unsw.
Company email context
Email format at Plan and Support Services
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*@energy.com.au
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AeroLeads found 1 current-domain work email signal for Allyson Muir (Nee Henry). Compare company email patterns before reaching out.
Profile bio
About Allyson Muir (Nee Henry)
Experienced Head Of Operations with a demonstrated record of achieving lean high performing teams through implementing digital, process and workforce transformation strategies. Focused on delivering sustainable customer centric and commercially responsible operational practices across Contact Centres, B2B, Contract Management, Billing, Dispute Resolution, Quality Assurance and Risk and Compliance. Skilled in Customer Experience and Dispute Resolution, Stakeholder Management, Workplace culture, Industrial Relations, Budget accountability, Workforce planning, Project Management, Risk Management, and Business Process Improvement. Legally qualified and Graduate of Australian Institute of Company Directors.
Listed skills include Process Improvement, Customer Service, Segmentation, Change Management, and 15 others.
Current workplace
Allyson Muir (Nee Henry)'s current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Allyson Muir (Nee Henry) work experience
A career timeline built from the work history available for this profile.
Senior Manager
Implementation of Customer Response Framework encompassing implementation of new customer feedback management system, IDR and EDR processes, CX and Extra Care support, QA framework and risk and compliance monitoring. Proactive stakeholder engagement and incident management.
Head Of Customer Operations
Responsible for development and implementation of Customer Plan including digital, structural, and cultural transformation to deliver lean, customer centric commercially responsible Customer Operation
Jan 2017 - Apr 2019
Manager Of Ausgrid Contact Centre
Manage the Ausgrid Contact Centre operation across 2 sites: Sydney and Newcastle to deliver:- best industry practice customer experience in grade of service, first call resolution, AHT, occupancy, cost per call;- deliver transformation program including right sizing of workforce, centralisation of location and cross skilling program;- deliver maximum STIPS revenue reward for grade of service target.
Apr 2016 - Apr 2017
Hr Workstream Lead On Majority Sale Of Ausgrid
Represent HR as Workstream lead in the Ausgrid privatisation project including:- drafting, reviewing, editing of all long term lease documentation;- working with SMEs to identify relevant HR documentation and information to be included in bidder data room;- identifying systemic issues and project leading resolution of issues in preparation of long term lease;- coordinating documentation preparation for bidder presentations.
Jun 2015 - Apr 2016
Hr Special Projects Manager
Responsible for delivery of HR projects including:- review of all major policies and procedures to deliver regulatory compliance and implement best practice opportunities;- identify and deliver operational program of improvement to HR procedures;- deliver review and coordinate archiving of all obsolete HR policies and procedures;- review and redesign policy and procedure related HR template documentation.
Jun 2014 - Jun 2015
Manager Customer Relations And Energysave
Ausgrid
Manager responsible for escalated complaints relating to Smart Grid Smart City project, stakeholder and customer engagement initiatives and improvements to customer communication strategies.Manager of EnergySave program promoting energy efficiency through customer and stakeholder initiatives.
Oct 2011 - Jun 2014
Gipa Coordinator (On Secondment)
Ausgrid
Feb 2011 - Dec 2011
Executive Manager Customer Relations
Apr 2007 - Feb 2011
Customer Relations Manager
Energyaustralia
Manager of Complaints Team handling internally escalated complaints, Ombudsman disputes and commercial recovery litigations.Manager of EnergyAssist hardship team responsible for assisting customers in hardship to manage their ongoing energy usage and repay energy debts.
Mar 2005 - Apr 2007
2 education records
Allyson Muir (Nee Henry) education
Llb, Ba, Litigation, Intellectual Property, Industrial Law, Trade Practices, Advocacy, Contracts, Distinction Avge
Hsc
St Catherine'S School, Waverley
FAQ
Frequently asked questions about Allyson Muir (Nee Henry)
Quick answers generated from the profile data available on this page.
What company does Allyson Muir (Nee Henry) work for?
Allyson Muir (Nee Henry) works for Plan and Support Services.
What is Allyson Muir (Nee Henry)'s role at Plan and Support Services?
Allyson Muir (Nee Henry) is listed as Head of Operations at Plan and Support Services.
What is Allyson Muir (Nee Henry)'s email address?
AeroLeads has found 1 work email signal at @energy.com.au for Allyson Muir (Nee Henry) at Plan and Support Services.
Where is Allyson Muir (Nee Henry) based?
Allyson Muir (Nee Henry) is based in Greater Sydney Area, Australia while working with Plan and Support Services.
What companies has Allyson Muir (Nee Henry) worked for?
Allyson Muir (Nee Henry) has worked for Plan And Support Services, Rabobank Australia, Ausgrid, and Energyaustralia.
How can I contact Allyson Muir (Nee Henry)?
You can use AeroLeads to view verified contact signals for Allyson Muir (Nee Henry) at Plan and Support Services, including work email, phone, and LinkedIn data when available.
What schools did Allyson Muir (Nee Henry) attend?
Allyson Muir (Nee Henry) holds Llb, Ba, Litigation, Intellectual Property, Industrial Law, Trade Practices, Advocacy, Contracts, Distinction Avge from Unsw.
What skills is Allyson Muir (Nee Henry) known for?
Allyson Muir (Nee Henry) is listed with skills including Process Improvement, Customer Service, Segmentation, Change Management, Energy, Management, Stakeholder Management, and Business Process Improvement.
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