In this role, I am responsible for onboarding and training new clients in the best way to use Eduready360 software solutions. My goal is to ensure our clients feel confident and proficient in using products, leading to successful implementation. As a tier-one support contact, I use virtual tools such as live chat, email, and video meeting technologies to support clients.

• Crafted engaging math questions and solutions, resulting in 100% of enrolled learnersreaching end-of-year growth and proficiency expectations in 20 weeks• Created new product materials and digital content individualized for 10 learners covering various topics and learner misconceptions weekly (Algebra, Precalculus, and Elementary Math)• Performed on-going reviews of math curriculum, instructional materials, and learner data to tailor learning activities to directly address learner needs

Increased student proficiency levels by 29% in twelve weeks through the adoption and implementation of an instructional intervention plan, positively impacting academic success• Created and co-developed 13 instructional and informational materials to bolster new state-required literacy programs, positively impacting customer success in a school district with 13,000 learners• Boosted teacher engagement by 15% by conducting district-wide coaching sessions in person and virtually for the successful implementation of ELA curriculum materials, leading to improved student performance and increased teacher satisfaction.

Increased learner growth by 56% over 15 weeks for 45+ diverse students by implementing an interactive presentation deck and learning platforms, improving instructional resources• Improved virtual and high hybrid instruction for 240 learners by leading thirty staff members in needs-based professional development training for daily integration of digital and e-learning platforms in 2 weeks• Utilized multimedia resources nd new technologies to drive a 30% improvement in student attendance, leading to higher levels of student involvement and active participation in the classroom within 8 weeks.• Guided 11 individual learner intervention programs to a 50% success rate within two quarters, resulting in 8 learners reaching the target, driving customer satisfaction and retention.

Work with and lead program teachers and assistantsDesign and implement learner experience on site for district campManage instructional team and day to day operations of camp for 150 learners Guided 150 program participants and 16 staff members daily, achieving 98% stakeholder satisfaction, boosting interest in STEM careers, and fostering a positive atmosphere in 1 week• Designed and implemented highly engaging program and training materials, contributing to a 43% boost in student engagement and knowledge retention during the camp.• Successfully met grant objectives while operating within budget constraints for 3 consecutive years, ensuring program continuity and long-term impact on STEM education and maintaining 80% customer retention rate• Led the onboarding process and new client implementation program of sixteen instructional staff, resulting in top-rated program facilitators for all 18 nationally held programs.

Enhanced curriculum content and delivery strategies through continuous professional development and instructional practices follow-up, resulting in a 56% improvement in student engagement and academic performance.• Led a team of 12 educators to create math curriculum materials that met academic standards and accommodated diverse learning styles, benefiting 24,000 learners in the district.

Collaborated with 5 language specialists and interpreters coordinating services, resulting in a 30% increase in student engagement and a more inclusive learning environment• Improved learner achievement scores in Mathematics by 33% through the successful selection of educator book studies and instructional practice recommendations for 11 educators after evaluating 5 professional development programs.• Mentored 6 student educators to successfully meet 80% of field placement requirements over 3 weeks