Provide exceptional service, make best judgment substitutions, provide support to shoppers, maintaining high reliability and metrics.

Develop and manage website, provide online and phone support, wrote and edited articles and newsletters, planned and organized events including fund raising. Regularly trained staff and volunteers, worked with public officials and members of the community, coordinated tours, created and initiated the distribution of marketing materials and ads. Moderated website and social media content, digitized organizations membership list, created digital photographic inventory.

Navigate multiple programs provided technical support for tech issues, reset accounts and passwords, HIPPA training.

Developed and launched business plans, scheduled tours and activities, created new office procedures and worked to assure a high level of customer satisfaction.