Allyson Baldwin Email and Phone Number
Allyson Baldwin is a Senior Analyst, Complaints Management at Bread. She possess expertise in leadership, microsoft office, teamwork, strategic communications, powerpoint and 9 more skills. Colleagues describe her as "Allyson and I had the opportunity to work together in the collections department at Alliance Data. She quickly proved herself as a subject matter expert in late stage collections and demonstrated a passion for coaching and developing associates. In addition, she creates a positive team environment as a Supervisor where her employees feel supported and inspired to do well. Over my career journey at Alliance Data, Allyson and I had the opportunity to collaborate on a few different projects in the collections department and she quickly proved herself to be a great leader. She was able to share her knowledge and experience in collections with me to support our collections teams and was of great influence to the newly crafted department. Allyson maintains great communication skills at all times and isn’t timid of asking for more information to make a sound decision. Her ability to understand the big picture allows her to lead her team in a way that is fun but goal focused. Allyson often takes on additional tasks assisting with various company-wide events to bring the Alliance Data family together. She’s always willing to help out at employee motivations and charitable events. For many years Allyson has participated in Pelotonia, riding hundreds of miles, raising money for Cancer research. It was an absolute pleasure working with Allyson throughout my career journey. With her perseverance and positive personality, she will be successful with any role she takes on."
Bread
View- Website:
- breadpayments.com
- Employees:
- 205
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Senior Analyst, Complaints ManagementBreadWesterville, Oh, Us -
Senior Analyst, Complaints ManagementBread Mar 2022 - PresentColumbus, Ohio, United States -
Complaints Mgmt. AnalystAlliance Data Card Services Jul 2021 - PresentColumbus, Ohio, United States -
SupevisorAlliance Data Card Services - Know More Sell More Nov 2017 - Jul 2021Westerville, OhResponsible for leading and managing team of new hire and tenured associates to recover debts on severely delinquent and charged off private label and cobrand credit card accounts. Identify outliers through performance rankings and metrics in order to coach to specific behaviors. Adapt and learn to different coaching styles unique to the associate. Transitioned to unit structure beginning of 2019 and partnering with another supervisor to manage team of 35 remote associates. Deliver monthly work reviews and providing any crucial feedback as necessary.• Selected as lead for the Westerville Philanthropy Council for 2018/2019 campaign and organize numerous campaigns and achieving site goals for campaigns such as Giving, Operation Feed and Caring and Sharing• Completed participation in Toastmasters International Club Q2 of 2016. • Selected to manage individual flex peer group from June-December 2018 and achieved below a 40%team performance opportunity rate for 5 out of 7 consecutive months.• Achieved 93% opportunity performance rate for March 2018 (13 out of 14 associates ranked and received incentive) -
Recovery Operations LeadAlliance Data Card Services - Know More Sell More Mar 2017 - Nov 2017Westerville, OhResponsible for collaborating with leadership to complete and assess department wide audits to present to senior leadership with results and identify areas of opportunities. • Kept track of department’s call quality infractions. • Subject matter expert of the attorney network process for written off accounts and completing procedural audit and coaching to errors as necessary. • Created and hosted numerous motivation contests based on specific ranking requirements for variety of peer groups within the Recovery department. • Research infractions and violations such as transfer, work list, compliance, and numerous department procedural violations. -
Operations Lead InternAlliance Data Card Services - Know More Sell More Oct 2016 - Mar 2017Westerville, OhioOpportunity to transfer to Broad Street to aid in the transition of CA3 associates to the Non-Consent department at Broad St. location. • Developed a team of associates by coaching them in multiple areas to increase customer contacts and develop confident negotiating skills. • Coordinated specific department motivation activities to drive productivity and mobile phone validity rates. • Developed and hosted motivation contests for all collection departments • Monitored daily functions and associate performance to ensure department efficiency. -
Payment Solutions-Non Consent AdvocateAlliance Data Card Services - Know More Sell More Feb 2016 - Oct 2016Westerville, OhioBegan my career at Alliance Data shortly after graduating college as a collector in Customer Retention focused on CA1-2 accounts on the automated dialer system. • Consistently ranked as a “Key” performer first month out of training until being selected to transfer to the Non-Consent team focusing on CA3-6 accounts. • Responsible for multitasking using variety of skip tracing tools to find new numbers due to restricted calling ability on manual numbers only. • Achieved 92.5% Call Quality Score while reporting to the Non-Consent Team January-September 2016• Earned title promotion to Advocate in recognition of consistent excellence in rankings.• Achieve 0% opportunity rate, having never failed to meet or exceed expectations.• Member of Associate Engagement Committee special focus in Growth & Development.• Achieve “Known Best Performer” ranking the first two months out of training.• Maintain excellent call quality scores monthly and apply feedback for continuous improvement to deliver superior customer service exceeding department standards.• Participate as Peer Mentor for new hire associates to assist in training and acclimate associate to company policies, ranking systems and call quality guidelines. -
Customer Retention AssociateAlliance Data Retail Services Jun 2015 - Jan 2016Westerville, Ohio• Ranked consistently as a top performer from August 2015 - January 2016• Achieved a customer retention call quality rate of 100 percent for December 2015• Analyze customer financial situations and offer the best payment options • Ability to adapt to evolving changes for compliance and legal regulations -
BartenderGrapevine Pizza & Cafe Jun 2010 - Jun 2019Pickerington, Ohio• Provide 8+ years of loyal customer service adapting to a fast paced environment• Head of training servers and bartenders on menu knowledge and serving etiquette• Accurately balance cash register daily basis• Part time bartender/server
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Client Sales Support InternAlliance Data Retail Services May 2014 - Aug 2014Easton - Columbus, OhioSelected to take part in summer internship program in the Solutions Management department under Client Sales Support were I observed and assisted in issue resolution including client concerns to system issues. Presented a collaborative client project for mock clients to a board of Senior Leaders in Client Sales. Attended philanthropy events and team building summits with managers and interns -
Impact Team MemberAbercrombie & Fitch Apr 2009 - Feb 2011• Maintain, organize and fill stock room based on company standards in timely manner• Audit inventory stock on a monthly basis • Pack and process shipment orders meticulously
Allyson Baldwin Skills
Allyson Baldwin Education Details
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Strategic Communication
Frequently Asked Questions about Allyson Baldwin
What company does Allyson Baldwin work for?
Allyson Baldwin works for Bread
What is Allyson Baldwin's role at the current company?
Allyson Baldwin's current role is Senior Analyst, Complaints Management.
What schools did Allyson Baldwin attend?
Allyson Baldwin attended The Ohio State University.
What are some of Allyson Baldwin's interests?
Allyson Baldwin has interest in Health, Children, Arts And Culture, Economic Empowerment.
What skills is Allyson Baldwin known for?
Allyson Baldwin has skills like Leadership, Microsoft Office, Teamwork, Strategic Communications, Powerpoint, Social Media, Research, Training, Time Management, Restaurants, Customer Service, Food.
Who are Allyson Baldwin's colleagues?
Allyson Baldwin's colleagues are Jacob Bodrov, Benjamin Onosigho, Janie Chatterton, Diego Saldaña, Yahia Zahran, Leackey Otieno, Aaron Quiroz.
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