Allyson Baldwin Email & Phone Number

Westerville, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio, United States

Westerville, Oh

Responsible for leading and managing team of new hire and tenured associates to recover debts on severely delinquent and charged off private label and cobrand credit card accounts. Identify outliers through performance rankings and metrics in order to coach to specific behaviors. Adapt and learn to different coaching styles unique to the associate. Transitioned to unit structure beginning of 2019 and partnering with another supervisor to manage team of 35 remote associates. Deliver monthly work reviews and providing any crucial feedback as necessary.• Selected as lead for the Westerville Philanthropy Council for 2018/2019 campaign and organize numerous campaigns and achieving site goals for campaigns such as Giving, Operation Feed and Caring and Sharing• Completed participation in Toastmasters International Club Q2 of 2016. • Selected to manage individual flex peer group from June-December 2018 and achieved below a 40%team performance opportunity rate for 5 out of 7 consecutive months.• Achieved 93% opportunity performance rate for March 2018 (13 out of 14 associates ranked and received incentive)

Westerville, Oh

Responsible for collaborating with leadership to complete and assess department wide audits to present to senior leadership with results and identify areas of opportunities. • Kept track of department’s call quality infractions. • Subject matter expert of the attorney network process for written off accounts and completing procedural audit and coaching to errors as necessary. • Created and hosted numerous motivation contests based on specific ranking requirements for variety of peer groups within the Recovery department. • Research infractions and violations such as transfer, work list, compliance, and numerous department procedural violations.

Westerville, Ohio

Opportunity to transfer to Broad Street to aid in the transition of CA3 associates to the Non-Consent department at Broad St. location. • Developed a team of associates by coaching them in multiple areas to increase customer contacts and develop confident negotiating skills. • Coordinated specific department motivation activities to drive productivity and mobile phone validity rates. • Developed and hosted motivation contests for all collection departments • Monitored daily functions and associate performance to ensure department efficiency.

Westerville, Ohio

Began my career at Alliance Data shortly after graduating college as a collector in Customer Retention focused on CA1-2 accounts on the automated dialer system. • Consistently ranked as a “Key” performer first month out of training until being selected to transfer to the Non-Consent team focusing on CA3-6 accounts. • Responsible for multitasking using variety of skip tracing tools to find new numbers due to restricted calling ability on manual numbers only. • Achieved 92.5% Call Quality Score while reporting to the Non-Consent Team January-September 2016• Earned title promotion to Advocate in recognition of consistent excellence in rankings.• Achieve 0% opportunity rate, having never failed to meet or exceed expectations.• Member of Associate Engagement Committee special focus in Growth & Development.• Achieve “Known Best Performer” ranking the first two months out of training.• Maintain excellent call quality scores monthly and apply feedback for continuous improvement to deliver superior customer service exceeding department standards.• Participate as Peer Mentor for new hire associates to assist in training and acclimate associate to company policies, ranking systems and call quality guidelines.

Westerville, Ohio

• Ranked consistently as a top performer from August 2015 - January 2016• Achieved a customer retention call quality rate of 100 percent for December 2015• Analyze customer financial situations and offer the best payment options • Ability to adapt to evolving changes for compliance and legal regulations

Pickerington, Ohio

• Provide 8+ years of loyal customer service adapting to a fast paced environment• Head of training servers and bartenders on menu knowledge and serving etiquette• Accurately balance cash register daily basis• Part time bartender/server

Easton - Columbus, Ohio

Selected to take part in summer internship program in the Solutions Management department under Client Sales Support were I observed and assisted in issue resolution including client concerns to system issues. Presented a collaborative client project for mock clients to a board of Senior Leaders in Client Sales. Attended philanthropy events and team building summits with managers and interns

• Maintain, organize and fill stock room based on company standards in timely manner• Audit inventory stock on a monthly basis • Pack and process shipment orders meticulously