Allyson Cook Email and Phone Number
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Customer feedback drives decisions and business success, and when you work with partners to deliver customer care and technology solutions…nurturing these relationships is an invaluable tool for the job. Whether through events or operational change programs, I serve as the vehicle to ensure partner AND customer success. With 15+ years IT / Global Operations Strategy experience and a strong passion for cultural diversity, I successfully equip our partners to independently supply and support proprietary software applications, freeing up internal resources and driving tremendous internal cost savings.»» Customers and partners from every region of the globe have said…”When I come to you (Allyson), it will get done,” and they value my understanding of global culture. You see culture matters, for example, knowing about the siesta time in Spain, helps me to communicate with Spanish partners at the right time of day…this goes a long way in building long-lasting, quality relationships with the customer-facing partners worldwide. »» The ocean and travelling are my favorite things, and I’m drawn to roles where I can make a global impact (note: I’ve worked remotely for the majority of my career). A planner by nature capturing meticulous details, to ensure nothing is overlooked, is my superpower, especially when planning large-scale corporate events. Considering every granular dimension and element. « » « » « » « » « » « » « » « » « » « » « » « »A proud military spouse (U.S. Air Force), I’ve been strengthening my operations, marketing, and communications muscle in support of our family dental practice, Signature Smiles with Dr. Archie Cook, DDS. Feel free to visit anytime (shameless plug).Majored in Computer Science (I have love for tech), and I’ve always been a numbers person, so it just makes sense that I use data and information to strengthen relationships between providers and tech-solution producers. I believe, we must readily shift, adjust, and communicate to stay relevant in a constant state of global change. I am open to connecting with fellow, go-getter professionals. »» Allyson Blake Cook
Broadcom Inc.
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Customer Success Consultant, Mainframe DivisionBroadcom Inc. Oct 2005 - PresentPalo Alto, California, UsFollowing acquisition of CA Technologies by Broadcom, I was selected to stay on board to consult on effective customer success & international event strategies. Here, I create marketing and customer-presentation collateral by structuring reference programs for the Mainframe division.»» Selected to manage Global User Group Program focusing on Mainframe product customers in North / Latin America. »» Expanded Mainframe Technical Exchanges through live events.»» Ensured global accessibility, time-zone factoring, layers of industry conflicts, and accelerated shift to virtual platform following upsurge of COVID. -
Principal Business Analyst | Global Partner Support ManagementCa Technologies Apr 2005 - Nov 2018San Jose, California, UsI was an integral contributor to onboarding Support Partners to direct and implement solution- driven plans, alleviating CA's internal resource constraints and drastically reducing operations costs. Ultimately achieving strategic product optimizations and profitability.»» Successful Partner delivered regional support, diminishing internal support center staffing needs, resulted in $1.6M+ annual cost reduction.I truly loved my work as a Principal Business Analyst collaborating daily with people from all over the globe, and directly contributing to the removal of roadblocks and obstacles for increased efficiency. I've earned a reputation as a: ✴ PROBLEM SOLVER ✴ PROCESS IMPROVER ✴ STRATEGY DEVELOPER and ✴ FORWARD-THINKING PLANNER.I functioned above expectations in my remote position through self-motivated, solutions-driven leadership, and by leveraging my global awareness, travel experiences, and business operations acumen to provide excellent team & client-relations building and partner support enablement.My strengths in process improvement, data analysis, performance reviews and strategic improvement planning were demonstrated in my ability to:»» Operate with vague instruction and information.»» Champion change management, and confidently interface with leaders at all levels cross-organizationally, winning stakeholder buy-in.»» Focus on optimizing day-to-day support activities by eliminating redundancies and automating manual activities with new technology wherever possible. -
Senior Marketing Strategy Analyst | Support Marketing TeamCa Technologies Apr 2008 - Apr 2011San Jose, California, UsIn my role as a Senior Marketing Strategy Analyst, I drove brand presence through increased industry events. Developed marketing campaigns, collateral, and logistics to magnify senior leadership visibility and product-offering awareness for global marketplace establishment. »» I set a novice precedent at the "CA World" signature event, with a real-time executive staff and customer problem-solving collaboration. This stimulated support team participation to increase from 6 to 70 attendees. »» Launched new premium support offerings, following the assessment of competitor benchmarking data and market value research, and I established on-going customer support internal cost analysis. -
Senior Product Manager | Maintenance Business UnitCa Technologies Aug 2007 - Apr 2008San Jose, California, UsI generated additional 30 to 50% standard support pricing, implementing top-tier support and software maintenance offering portfolio, for the newly developed Maintenance Business Unit. »» I increased profits from continuing support sales and renewals. »» Traveled frequently, helping to set executive strategy and planned supportive roadmaps and key milestones to achieve delivery targets. -
Support Offering Development & Marketing Manager | Global Customer SupportCa Technologies Oct 2005 - Aug 2007San Jose, California, UsIn this position, I managed a multitude of complex, high-visibility and priority organizational objectives in alignment with customer support marketing initiatives.»» Led cross-functional team in external web redesign, producing increased ease-of-use interface and succinct messaging. »» I executed marketing communications in concert with the pulse of the industry and customer needs. -
Learning Development Consultant/ Business Analyst/ Software TesterIbm May 1999 - Oct 2005Armonk, New York, Ny, UsThroughout my professional growth at IBM from an intern to a business consultant, I honed a variety of skills, including:»» Testing and training for content-management systems to ensure successful integration with client business platforms.»» Scenario evaluation to understand all software eventualities.»» Virtual team engagement.»» Statistical performance forecasting for a division of 1600 employees.My professional growth during this tenure established the foundation of my career path, and furthered my passion for strategic enablement.
Allyson Cook Skills
Allyson Cook Education Details
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North Carolina State UniversityMarketing And Product Innovation Management -
University Of North Carolina At Chapel HillSpanish Language And Literature -
University Of North Carolina At Chapel HillComputer Science
Frequently Asked Questions about Allyson Cook
What company does Allyson Cook work for?
Allyson Cook works for Broadcom Inc.
What is Allyson Cook's role at the current company?
Allyson Cook's current role is Global Event Strategist & Customer Engagement Program Manager »» Partner Support Enablement for High-Tech Operations.
What is Allyson Cook's email address?
Allyson Cook's email address is allyson.cook@ca.com
What is Allyson Cook's direct phone number?
Allyson Cook's direct phone number is 800-225*****
What schools did Allyson Cook attend?
Allyson Cook attended North Carolina State University, University Of North Carolina At Chapel Hill, University Of North Carolina At Chapel Hill.
What are some of Allyson Cook's interests?
Allyson Cook has interest in Event Planning, Water Sports, Environment, Customer Loyalty, Reading, Science And Technology, Travel, Interntational Business, Health.
What skills is Allyson Cook known for?
Allyson Cook has skills like Enterprise Software, Program Management, Business Operations, Management, Training, Business Development, Process Improvement, Pre Sales, Saas, Professional Services, Leadership, Competitive Analysis.
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