Hi, I’m Ally—a hospitality pro turned coworking enthusiast, with a knack for building efficient, customer-centric support teams and streamlining operations. My journey began in hospitality, where I learned the art of creating memorable experiences, and evolved into the coworking industry, where I now lead support operations for Deskpass. I’m all about turning customer feedback into meaningful product improvements and helping teams thrive through well-organized, user-friendly processes.As an organizational wizard and lifelong learner, I love refining workflows and implementing tools that make everyone’s job easier. My role at Deskpass has taken me from B2C to B2B, overseeing our smooth transition while keeping a 90%+ Customer Effort Score. I’m passionate about creating support experiences that make customers feel valued every step of the way.Beyond the workspace, I’m a road-tripping adventurer with an eye for beautiful spaces and the proud mom of an adventure-loving cat. Remote work has given me the freedom to combine my career with exploration, and I’m always ready for the next journey—whether it’s a new process, a fresh challenge, or an open road.Let’s connect if you’re interested in customer support, process improvement, or swapping travel tales!