Allyssa Hernandez Email & Phone Number

Santa Barbara, California, United States

Provided customer assistance as the outward face of Macy’s in a high traffic department.- Demonstrated merchandise knowledge on the sales floor as well as over the phone to increase sales and minimize returns. -Opened and closed registers, rang up customer purchases, and processed holds. -Walked customers through the process of opening a credit card.-Processed credit card payments.-Answered phones and helped customers with a variety of inquiries, from directions to sales. -Helped college students and residents restock their wardrobes after numerous fires, listened to their stories with compassion and understanding. -Ensured department recovery standards and asset protection measures were adhered to for inventory control and compliance by keeping fitting rooms free of extra clothing and keeping the sales floor tidy.

Santa Maria, California, United States

Lead a small team to provide exceptional service for locally owned Japanese restaurant. -Multitasked several front of house positions: Seated customers, took their drink and food orders, delivered food to table, and cleaned tables as customers left.-Trained workers in proper restaurant order procedure and sanitary practices. -Performed various financial activities such as cash handling and the open and close of register and credit machine.-Answered phones: took orders by phone, answered questions, took messages for owner.

Signal Hill, California, United States

-Advised customers on design and taste of their wedding cakes. -Coordinated details of wedding cake orders with decorating and delivery staff. -Followed customers cakes from start to finish; followed up with customers after event.-Maintained records of past cake orders for anniversary top tier reorder.-Utilized company software to maintain electronic records as well as hard copy files. -Processed deposits, maintained payment timelines, and resolved payment issues.-Answered phones-Documented messages left during non business hours in the phone log and called customers back.-Helped coworkers by inputting their orders into computer or setting up for their next appointments.-Worked wedding fairs to facilitate better relationships with customers and business partners.