Allyssa Ross Email & Phone Number

Savannah, Ga, Us

Savannah, Georgia, United States

•Lead two scrum teams of 13 software engineers with a primary focus on enhancement delivery on the ServiceNow ITSM and CSM product area spaces. •Successfully led the team in a major initiative to retire legacy systems and automate processes within the ServiceNow Platform, resulting in thousands of operational hours saved and an annual savings of $5.95M. •Consult major telecommunications organization on strategy for reducing technical debt by decreasing the number of custom apps used within ServiceNow’s Customer Service Management product space. •Lead program increment planning and deliver quarterly commitment read outs to leadership.

Atlanta, Georgia, United States

•Managed a scrum team of 6 on and offshore software engineers to consistently implement solutions on the ServiceNow platform. •Acted as primary point of contact & liaison between business partners and development team to translate functional requirements to technical requirements, ensuring the development team focus was 100% on delivery. •​​Championed change and partnered with cross-functional teams to ensure the proper governance and training was in place for major feature releases. •Led standard agile ceremonies to ensure appropriate capacity planning and prioritization are in place for each sprint cycle.

Atlanta, Georgia, United States

Sarasota, Florida, United States

Managed sales, marketing, retail display building, consumer training, and in-store educational events in three different high-volume stores for RYOBI power tool products. • Successfully planned, managed, and executed 30+ in-store events providing product demonstrations, teachings, and presentations encouraging customer interaction, resulting in an increased average daily sales by over $9000. • Supported and implemented strategic corporate brand marketing initiatives, adding local promotional activities, resulting in an $850,000 increase in sales over a 5-month span of time. • Initiated and provided in-store product training sessions and demonstrations to educate store personnel and equip them with necessary skills and product knowledge to execute sales on a daily basis. • Engaged and communicated with 50+ customers a day by utilizing need-based questions, which allowed me to qualify each individual’s needs in order to find the best solution to complete the job.

Savannah, Georgia Area

Successfully thrived under pressure in a high volume and fast paced restaurant by collaborating with other employees to provide a high level of service to customers. • Enhanced overall customer experience by anticipating their needs and responding with a resolution to customer service issues in an efficient and professional manner; often eliminating the need for escalation to upper management. • Developed trusting and long-term relationships with customers through strong communication skills, prioritizing and customizing their experience. • Worked alongside 5 managers and 20 other employees serving over 500 customers per day ensuring that their needs were met individually and as a team. • Motivated other employees by leading by example and pushing for a high level of customer service to meet monetary sales goals each day.

Greater Atlanta Area

Responsible for consulting functional teams on how to best optimize and automate processes for 30,000 employees. • Completed the System Administration Certification for ServiceNow, accelerating my proficiency in translating non-technical business requirements into technical design specifications to the development team. • Leveraged the Agile Methodology while leading a Scrum Team to iteratively enhance the platform by releasing on a bi-weekly sprint cycle. • Participated in and led several Daily Agile Ceremonies including Daily Standups, Backlog Refinement, Sprint Planning, and Retrospectives, which allowed our team to stay consistent on delivering product value to requestors. • Consulted with internal business units to discuss best practice and gather constructive feedback in order to increase productivity, improve functionality, and transform day-to-day operations.

Gainesville, Florida Area

Partnered with upper-level leadership and coaches to assess and distribute children to teams based on skill level, as well as acted as the primary leader of a team. • Organized and evaluated 100+ soccer participants for team placement based on skill performance to compete in competitive games. • Developed a strong team-oriented group of 10 U9 girls, teaching drills and skill segments to enhance individual and team development. • Independently implemented individualized teaching strategies, which led students through problem-solving techniques and improved overall performance.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

GPA: 3.70/4.00 Specialization in Mass Communications

Associate Of Arts - Aa

Activities and Societies: Dean's List and Member of Phi Theta Kappa