Allyssa Smith Email & Phone Number

Nashville, Tn, Us

Milwaukee, Wi, Us

Tallahassee, Florida, Us

Us

• Quality Assurance of data, leads, the data analytics system and other items as needed.• Developed and present trainings and study guides for Medicaid Program Integrity.• Member of the data integration team that designed the access screens and tested the new data system for the program with the system vendor and the Project Manager.• Created complex queries (DSS) and functions to manipulate large volumes of data in Microsoft Excel• Modify SQL code in DSS/Business Object to enhance data queries• Facilitate and field questions from co-workers and vendor in regards to the data analytics and Medicaid Program Integrity protocol.• Complete tasks in the SAS test system to verify appropriate functionality and relay testing issues to Project Manager. • Coordinating and communicating with co-workers regarding delegated projects or tasks• Tracking data system issues, coordinating with program testers, and maintaining proper documentation records• Participated as a business analyst in research & development and joint application development sessions for the internal software development system. • Performed special projects or tasks as assigned and needed.

Libraries Operations Supervisor• In charge of hiring and firing personnel, and maintaining the appropriate paperwork• Lead trainer for new employees• Monitor, approve, and review building access through cCure™ data system• Run large datasets in cCure™, export, manipulate, and analyze in Microsoft Excel• Developed standard operating procedures within the Security Department• Plan, schedule, and run quarterly staff meetings among Security Department staff• Create and maintain semester staff work schedules• Maintain and cleanup guest access records in Microsoft Access• Contact FSU Police Department for necessary issues that arise in library buildings and surrounding areas• Confront and escort individuals off FSU Library premise due to behavioral issues, trespassing warrants, or other problematic issues• Create reports documenting major incidents that occur within the varies buildings that are monitored by security staff• Promoted from Protection & Security Aides March 2015Protection & Security Aides• Provide customer service assistance to patrons of the FSU libraries• Track and monitor all individuals entering or leaving the premise• Coordinate with FSU Police Department regarding issues within or around the library buildings• Issue guest cards for general public and temporary access cards for students

Tallahassee, Fl, Us

Human Services Program Analyst• Previous Executive Secretary Duties• Generated reports for multiple projects and manipulated data in Microsoft Excel• Quality Assurance of Diagnostic Data Entry daily and quality assurance of other items as needed• Analyzed data that affected programmatic procedures within the Newborn Hearing Screening Program• Developed and edited standard operating procedure documentation and forms for the Newborn Screening Program• Member of the data integration team that tested the access screens for the new data system for the program with the system vendor and project manager• Provide technical assistance to end users of eReports™ system, track and analyze problematic issues, and collaborate with project manager for solutions• Facilitate and field questions from co-workers, parents, and physicians in regards to the Florida Newborn Screening Program and Protocols• Tested new data system tasks in the eReports™ system to verify appropriate functionality and relayed operating issues to Project Manager• Responsible for conducting training with new employees• Conducted trainings on policy and procedure changes• Performed special projects or tasks as assigned and needed• Promoted from Executive Security March 2014Executive Secretary• Data Entry of faxed hearing screening results from hospitals and audiologists• Making follow-up calls for newborn hearing screenings • Assist new parents on how to obtain a screening for their child• Updating the data base to reflect conversations with parents• Contact appropriate entities to verify and correct incorrect records in data system

Tallahassee, Florida, Us

Front Desk Supervisor• In charge of hiring and firing personnel, and maintaining the appropriate paperwork• Lead trainer for new employees• Creating staff bi-weekly work schedules• Track staff time clock logs and submit to payroll for processing• Evaluating issues and complaints among employees, and implementing disciplinary actions if necessary• Coordinated on a daily basis with the General Manager and Sales Director on upcoming events, promotions, large group stays, and other important dates• Promoted from Sales Assistant March 2013Sales Assistant • Main job goal of finding and generating business• Cold calling for attempting to obtain new business• Travel for sales pitch presentations• Create, track, and maintain group contracts• Promoted from Front Desk Agent December 2012Front Desk Agent • Data entry for current and upcoming guest stays• Answering multi-line phones• Performing customer service for guests• Managing cash drawer and deposits• Assist with training new employees

• Answering multi-line phones• Data entry for current and upcoming guest stays• Managing cash drawer and deposits• Reconciliations of cash and credit card payments per day• Performing customer service for guests• Maintaining and repairing equipment

• Provide assistance to Psychology Department directors• Provide help for students and professors• Assisted with answering department phone, data entry and copying

Cape Coral, Florida, Us

• Created and maintained company website• Organized, scanned, and shredded company documents• Tracked company’s past, current, and sale goals in Microsoft Excel• Created sales pitch presentations• Collaborated with Owner and General Manager on presentations and advertising

Cape Coral, Fl, Us

• Managed weekend operations• Coordinated with Weekday Manager regarding any upcoming changes or issues• Answered multi-line phone system• Tracked, filed, and faxed housing contracts

Bachelor Of Science (B.S.), Criminology

Bachelor Of Business Administration (B.B.A.), Finance And Financial Management Services

Master'S Degree, Management Information Systems, General