Social Media Management: Created and executed social media strategies for diverse clients across various industries. Managed social media accounts on platforms including Facebook, Instagram, LinkedIn, and TikTok.Developed engaging content calendars, wrote posts, and designed graphics to enhance brand visibility.Analyzed social media metrics and adjusted strategies to improve engagement and reach. Virtual Assistance: Offered comprehensive virtual assistance services, including email management, calendar scheduling, and travel arrangements. Assisted clients with project management, utilizing tools like Asana, Trello, etc. Drafted, edited, and organized documents, presentations, and reports. Client Relations: Built and maintained strong relationships with clients, ensure high levels of satisfaction and retention. Conducted client consultations to understand their needs and tailor services accordingly.

Administrative Support: Manage the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and organize materials for meetings, presentations, and reports. Handle confidential information with discretion.Operations Management: Oversee daily operations of the firm to ensure efficiency and productivity. Develop and implement operational policies and procedures. Coordinate with various departments to streamline processes and improve workflow. Project Management:Lead and manage special projects as assigned by the CEO. Track progress, set deadlines, and ensure timely completion. Client RelationsServe as a point of contact for clients, addressing inquires and resolving issues promptly. Assist in maintaining strong client relationships and ensuring client satisfaction. HR and Team Management: Support HR functions including recruitment, onboarding, and employee relations. Coordinate staff meetings, training sessions, and team-building activities. Supervise administrative staff and provide guidance as needed.

Offered customer advice and assistance, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Entered customer interaction details in Shopify to track requests, document problems, and record solutions offered. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times.

Provide support to staff at all sites, and assist in setting goals, objectives, policies, and procedures for the OSE program. Provide direct care to children as needed. Participate in and provide leadership through regular staff meetings. Assure the OSE programs operate in full compliance with the DSS requirements. Strategically staff the OSE programs daily. Develop positive relationships with administrators, children, staff, and parents. Manage and maintain OSE sites and develop community support of operations and programs. Support and instill the mission, core beliefs, characteristics, and principles of the Boys & Girls Clubs of the Sioux Empire. Ensure staff understanding of organizational policies and procedures and implement discipline procedures as necessary. Create developmentally and age-appropriate lesson plans that follow licensing standards.

Observe and monitor children's play activities and maintain a safe environment. Communicate with parents or guardians about daily activities, behaviors, and related issues. Perform general administrative tasks such as taking attendance, editing internal paperwork, and making phone calls. Create and execute developmentally and age-appropriate lesson plans that follow licensing standards.

• Looking after 60+ school age children on a daily basis and making sure the kids have a safe place to go after school. Assist lead teacher in preparation of activities for the day. Responsible for taking inventory of supplies, setting up activities, cleaning up after activities and at the end of the night. Held this position only during the school year. Was promoted in December of 2013.

Work primarily with students that are in Resource-Special Education. Help them with daily tasks in their regular education classrooms and make sure they understand content and material.

Assist coordinator in preparation of daily activities. Responsible for setting up activities, cleaning up after activities and at the end of the night. Responsible for taking children to the pool and on field trips. Held this position during the summer only.