Allyssa Coy Email & Phone Number

- Provided efficient customer support via phone and email, boosting satisfaction and retention by addressing Level 1 and 2 inquiries and managing various needs, including returns and technical issues.- Aided partners in using business tools, marketing materials, and training resources, strengthening partnerships and driving growth.- Collaborated with teams to resolve cases and improve services, using conflict resolution skills and updating resources to streamline processes.- Played a key role in developing the Technical Support function, managing tickets and escalations, and maintaining a weekly customer satisfaction rate above 90%, enhancing the company’s reputation.

- Built strong relationships with customers and colleagues, surpassing performance targets and enhancing customer loyalty and team collaboration.- Provided comprehensive online support in the Direct Banking Center, managing service requests, mitigating risk, detecting fraud, and resolving complex issues, improving efficiency and customer trust.- Led the creation and presentation of innovative strategies to management and team members, driving growth and successful implementation aligned with business needs.

- Mentored new agents, improving their skills and confidence, which strengthened team performance and sales results.- Resolved external and internal financial inquiries and complaints swiftly and thoughtfully, ensuring high customer satisfaction.- Surpassed goals in Schedule Adherence, Call Quality, Sales, and Efficiency, achieving Top Performer status.- Honored with the “Making a Difference” Award for exceptional customer care and service excellence.

Newport News, Virginia

- Delivered and managed a range of personal and business banking products, including demand deposit accounts, lines of credit, real estate investments, and digital banking solutions, driving significant growth in product adoption and customer engagement.- Ensured high standards in key metrics such as customer satisfaction, client onboarding, and retention, effectively meeting teller referral targets and enhancing overall service quality.- Strategically directed personal and business sales and service goals, consistently exceeding expectations and contributing to substantial business growth and success.