Alexandra Valle Email & Phone Number

Fort Lauderdale, Florida, United States

Audi Fort Lauderdale Service Department

Fort Lauderdale, Florida, United States

Audi Fort Lauderdale Service Department Transitioned to assisting customers with setting vehicle maintenance appointments via phone for Audi Fort Lauderdale’s Service department.

Fort Lauderdale, Florida, United States

Audi Fort Lauderdale & Audi Coral Springs Service DepartmentAssisted customers with setting vehicle maintenance appointments via phone for both stores Service departments.

Fort Lauderdale, Florida, United States

■ I utilized my skills and knowledge to confidently assist guests visiting our store. Provided a personalized shopping experience, recommended tech products, and ensured that guests left with a total solution.■ Brought guests and technology together by using knowledge to educate and inspire.■ Remained focused on learning about technology, its products, and growing with the constantly changing industry.■ Promoted company-branded payments and membership programs to benefit the guest, drive the store's revenue, retain customer traffic, and lifelong connections between them.■ Assisted guests with the company's return and exchange policy and online order procedure.■ As a Back Office associate - I performed back office duties as follows: balanced registers, created deposits, ordered change, and kept an eye on the store's revenue patterns for accuracy.

Pompano Beach, Florida, United States

■ Answered inbound calls on new and pre-owned vehicles within our inventory to establish a firm appointment date and time for the prospective guest to visit the dealership. Promptly approached incoming leads through the CRM system. Made outbound calls to new, current, and prospecting customers. Provided thorough follow-ups. Accomplished monthly appointments set and appointments turned to sales goals. ■ Handled all inquiries with a focus on customer satisfaction, using scripts and organic dialogue, to communicate vehicle, inventory, and sales knowledge. Overcame customer objections with a positive and informative approach. ■ Gathered and tracked all guest data as directed and accurately entered data into a CRM database. Assisted with vehicle recall campaigns and set appointments for vehicle maintenance. Transferred calls to their proper departments.

Pompano Beach, Florida, United States

■ Provided a fast, friendly, and accurate checkout experience for customers — scanned and bagged orderly while operating a POS system efficiently.■ Provided excellent customer service with a customer-first attitude, greeting and thanking, and tending to needs, questions, and concerns in a professional and positive manner.■ Kept the front end clean and organized; managed front-end associates—breaks, and lunches; assisted with employee training, paid attention to customer traffic, and maintained fast checkout for an excellent customer experience■ Processed returns and exchanges, online pickup orders, lottery sales, and financial services such as check cashing, money transfers, bill payments, card loading/unloading, gift card sales, and money orders with accuracy and patience while following all laws, company policies, and procedures.■ Multi-tasked—answered front-end telephones promptly and professionally; handled customer calls, directed calls to appropriate departments, and utilized the intercom and walkie-talkie system.