Ally Williams Email & Phone Number

Sydney, New South Wales, Australia

Managing high volumes of customer enquires, quotes and order management for the full range of fielders products including roofing and guttering, Aramax and Kingflor projects, Bunnings NSW and both Endurance and Centenary kitted products.Working closely with all internal teams including transport, production and purchasing to strive for delivery in full and on time for all orders and finding solutions when this may not be possible. Developed leaderships skills with training new staff as well as implementing new processes to increase efficiency and assist in error reduction.

Blue Mountains, New South Wales, Australia

Woking for a high volume, award winning mortgage brokerage as the first point of contact for new and existing customers. As a loans processor using Podium I was responsible for data entry and the management of new home loans, refinances and increases from lodgement through to settlement. I also worked on first home owner grant applications, deposit bond applications and the referral of life and home Insurance products. Developed networking skills while building relationships with all key business partners including Lenders, Real Estates and Conveyancers.

Sydney, New South Wales, Australia

Working with ACM Group allowed me to grow my customer service skill set to include negotiation and investigation. Here I managed an account portfolio and was required to skip trace, arrange payment plans offer settlements and initiate legal proceedings.

North Parramatta, New South Wales, Australia

Here was able to work on various campaigns for AEGON Business, including CBA making outbound calls to new & existing customers. Deliver compliant information to customers Build rapport & provide expert product knowledge Up Sell & cross sell

Parramatta

AMP enabled me to build on my customer service skills by providing informed solutions in an extremely fast paced environment. Intense product knowledge and systems training allowed me to grow my confidence and really step-up in terms the level of service I was able to provide. Data accuracy and compliance being paramount to meeting a KPIs. Here I learned how to receive and manage customer complaints

Sydney, New South Wales, Australia

Salamt provided my introduction to the call center environment. Here I completed in house customer contact training and gained extensive knowledge of Insurance products specific to CBA, ING and CitiBank. I was able to develop rapport building and objecting handling skills which enabled me to make sales on various campaigns for existing customers as well as the opportunity to cold call. This role required accurate data entry and management of leads to achieve set targets and KPIs.

Diploma, Finance And Mortgage Broking

Certificate Iv, Finance And Mortgage Broking