Alma Ayala Email & Phone Number

San Jose, Ca, Us

Business partner to VP of Customer Success and Acceleration, partnering to create a superb OneCisco experience for our customers. I strive to understand the business and the priorities, to ensure my leader meets deadlines and goals. Building relationships with my admin community. Working in step with the Chief of Staff and Strategic Business partner to streamline efforts for consistency and efficiency that keep the business priorities in focus.

San Jose, Ca, Us

Administrative Assistant to Sr. Director Customer Success Management at Cisco Systems

Madison, Nj, Us

• Answer multiple phone line system• Greet clients and direct calls• Reserve conference rooms• Mail distribution• Distribute faxes, filing, maintaining inventory of forms• Maintain office supplies and making sure the lobby, office and conference rooms are clean, orderly, and presentable. • Other administrative functions as needed.

Bannockburn, Illinois, Us

Dispatcher scheduling pick-ups, supply drops, and all other aspects of a customer’s needs. Dispatch vehicles on a pre-set route for each driver on a daily basis in the interest of efficient customer service. • Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops. • Assist with routine printer availability and operations. • Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, barcode labels. • Dispatch drivers for extra or missed pick-ups. • Reviews driver’s paperwork (VCR and log book) and files paperwork. • Review and updates routes, new customers based on daily communication, reroutes existing customers as required. • Debrief drivers in accordance with written SOP's. • Complete consolidated manifests for trailer shipments. • Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request. • Assists drivers with problems/issues as issues arise (during the day or at the end of the route). • Assists Trans Supervisor/Manager as needed/directed. • Handle 3rd Party Hauler paperwork• Oversees and participates in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment. Ensures DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files. • Ensure maintenance is performed on the physical assets. • Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times.• Other related administrative tasks as needed

Administrative support to construction developers in keeping project on track and within budget.• Assist in compiling and preparing contract bid documents.• Establish and maintain contract records; and ensure compliance with contractual terms and conditions.• Submit change orders and requests for information.• Prepare reports and data analysis.• Schedule meetings with contractors to discuss progress, issues and prepare agendas. Compile and distribute meeting minutes.• Calendar management and calendar planning. Arrange travel for management.• Process time cards and prepare payroll.• Track expenditures to include billing and payment authorization on behalf of department manager and authorize charges.• Compose letters and memos.

Support sales agents and broker with loan documentation.• Greet clients, answer phones.• Support loan officers/brokers in prepping and organizing customer files and submitting to the bank or mortgage lender for approval.• Heavy data entry of loan details in database via Calyx Pro.• Secure title reports, credit reports, appraisals and flood reports as required. Review immediately upon receipt to ensure that they meet all requirements.• Order all subsequent updates and/or final reports as required.• Communicate receipt of documents and review to the originating Loan Officer. Work to clarify and/or correct all problems or errors.• Ensure that the Loan Officer secures all required documentation or information necessary from our customers. Review all documents received from Loan Officer and/or customer to ensure that they meet requirements.• Update DU and/or Underwriting as required during the processing of the loan as new information is secured or as information changes. Communicate any changes in DU requirements resulting from any update to the originating Loan Officer.• Prepare all loan files for delivery to Funding within a time-frame that will allow the loan to close according to customer expectations. Assume full responsibility for file accuracy and timeliness of delivery to funding.• Assist the Loan Officers in monitoring of lock expiration and lock management. Communicate as necessary to ensure no locks inadvertently expire.• Provide a written file review weekly to all assigned Loan Officer include information regarding current status, outstanding conditions and anticipated closing date of each loan in process. • Maintain excellent communication between customers, Loan Officers, Funders, and all other parties involved in each loan transaction..• Other administrative tasks as needed.

Sacramento, California, Us

Responsible for supporting the Sales organization in generating profitable, quality orders. Coordinate configuration, delivery, contract set-up, billing, etc.• Receive sales orders from the Sales Rep to be combined into a cohesive order and entered into the sales order application.• Evaluates factors for orders that determine revenue and cost, including pricing, lease rates.• Verify accuracy of product information, and pricing according to published price structures and customer contract agreement; follows up on any modifications to original order to ensure billing accuracy.• Ensures all associated supporting documentation is provided.• Completes sales orders based on the qualifying credit approval.• Provides status update on open orders to sales.• Relaying all sales/service issues related to a sales order to Sales rep and assist in facilitating resolution.• Support Sales organization with complex billing issues.• Other duties as assigned• Other administrative tasks as needed

Exton, Pa, Us

Responsible for maintaining customer copier contracts.• Manage customer inquiries, customer service support on issues related to billing, order status, deliver, cancellation, etc.• Enters maintenance/contract data into billing system as sold by sales professional.• Obtains meter reads, purchase order numbers and other billing information.• Work with cross functional departments to resolve discrepancies in billing information.• Create and maintains contract records and billings.• Maintain database integrity by ensuring verification of customer information and file maintenance (i.e., contact information, customer account changes, addresses, phone #, equipment ID #, etc) • Answer incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues.• Request credit memos for any erroneous or changed billing.• Delete maintenance/contract data when equipment has been removed.• Report un-billed contracts information to Management on a monthly basis.• Other administrative related tasks as needed.

Cincinnati, Oh, Us

Administrative support to broker and sales team.• Answer phones, greet clients.• Manage calendar, set up meetings and maintain schedule for trade shows.• Travel arrangements including ground transportation• Organize expense reports for sales reps.• Organize all aspects for meeting events involving large groups of people, arranged on-site catering, schedule employee calendars and secure appropriate size meeting rooms and coordinate teleconferencing requirements.• Prepare correspondence, memos, and letters, distributed mail and maintain department-filing system. • Create and process purchase orders, tracked expenditures, maintain petty cash and maintain supplies. • Review weekly time sheets for accuracy, process and distribute payroll.• Other administrative related tasks as needed.

Stockton, Ca, Us

Coordinate and manage customer voice and data services.• Ensure that all projects are delivered and completed on time within scope • Assist in the definition of project scope and objectives• Ensure resource availability and allocation• Manage changes to project scope, schedule, costs• Successfully manage the relationship with Sales team and IT• Other administrative related tasks as needed.

Us

Support one senior-level manager in Purchasing department and IT.• Coordinate and manage projects.• Compose letters and reports, preparing/editing presentations.• Scheduling and coordination for group meetings and events.• Managing and tracking of purchase orders.• Travel coordination• Manage expense reporting and reimbursement• Maintain and update department organization charts• Plan special events as required (off-sites, luncheons, presentations)• Maintain files, keeps records, prepares schedules, compiles reports and processes documents• Other administrative related tasks as needed.

Bachelor, Business Administration

Certificate, Medical Secretary

High School Diploma, General Ed