Alma Bartos Email & Phone Number

Owner and manager of Fiducia TechneGroup, an engineering consulting company that specializes in reliability for complex systems and subsystems for medical devices, automotive, aerospace, electronics and software industries. Fiducia TechneGroup has an excellent record with major Fortune 500 companies recognized for their excellence in reliability. Creators of RelPath®, reliability software to provide systemic solutions to the management of product reliability.

Established all aspects of operations including: strategy, sales and marketing plan, business procedures, requirements for government regulations, training, curriculum, and more for three different Spanish language enterprises, developing a strong customer portfolio and becoming profitable shortly after start of business. Built high performing teams with clear goals, expectations and training, achieving 100% employee and customer satisfaction, by providing efficient results in a positive working environment.

Cincinnati, Oh, Us

Successfully launched and managed Customer Relationship Management (CRM) System and the Customer Satisfaction Survey for 200+ Customer Service Managers (CSM) worldwide to meet tight timeline.Designed and implemented training program for CSMs worldwide while establishing productivity requirements for digitization initiative which resulted in simplification of the process and the elimination of paperwork.Identified specifications and developed enhancement requirements for the customization of CRM system with goal to minimize operator error and increase ease of use.

Developed and executed process control program involving cross functional teams resulting in 50% scrap cost reduction and increasing communications across all functions which led to this being adopted as corporate standard.Executed extensive training at all levels in best practice disciplines, which was leveraged at the corporate level.

Detroit, Michigan, Us

Led multi-functional teams for the validation and operation of new product and process designs for over 12 different product lines of digital and VR sensors, often overcoming delays and increasing new product cycle efficiency.Developed upgrades for product reliability process leading to warranty savings of up to $500,000/year. Designed, updated and implemented work instruction programs, increasing product quality, reducing operator related incidents and reducing scrap by 30% while increasing operator satisfaction.

Professional Certificate, Systems Engineering

Mba, Marketing

Bs Industrial And Systems Engineering, Systems Engineering