Alma Basanta Email & Phone Number

Bronx, New York, United States

-Manage the day-to-day operations of the art studio property, including all maintenance, repairs, and community engagement affairs-Serve as the primary point of contact for members, addressing inquiries, resolving issues, and maintaining up to date communications with members regarding property happenings-Oversee the leasing process, including marketing available units,conducting property showings, screening potential tenants, and preparing lease agreements-Analyze current operational processes and workflows to identify inefficiencies and develop and execute operational strategies by reestablishing standard operating procedures and key performance indicators-Create and curate engaging content that resonates with community members and promotes brand values on all of the company’s social media pages. -Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and vendors-Organize and facilitate both member exclusive and public community events, webinars, and meetups to encourage member and community interaction and networking-Manage all aspects of event logistics, including marketing, venue selection, catering, entertainment, and set up.

New York, New York, United States

-​​Expertly managed office operations, ensuring a seamless experience for members by coordinating events, managing inventory, and overseeing mail and package services.-Report onsite and conduct morning walkthrough of each floor to ensure member-readiness and standards throughout the spaces. For cross-department or large scale issues, tickets are issued through Salesforce for action-Demonstrated strong organizational skills through effective scheduling and resource allocation, enhancing office efficiency.-Excelled in a fast-paced environment, providing top-notch customer service and promptly addressing member needs.-Liaised with vendors and contractors, negotiating terms and maintaining strong professional relationships.-Utilized Salesforce, Tableau Cloud, Medallia, and Microsoft Office Suite, especially Excel, to organize data and reports, contributing to informed decision-making processes. -Completed quarterly conversations with owned accounts to help them maximize the value of their WeWork membership Conduct pre-move-in meetings with all new private office accounts to ensure a successful move-in as well as move-out walk-throughs to address repairs, possible reductions from the service retainer, and gain knowledge of member’s overall experience as they depart-Conduct building tours set up by the Sales team for prospective members as requested while sharing benefits tailored to the potential new members needs

New York, United States

-Spearheaded administrative operations, enhancing office efficiency and supporting medical staff in a high-volume clinical setting. -Established and nurtured positive relationships with vendors, patients, and staff, promoting a welcoming and efficient office environment.-Managed patient scheduling and communication, showcasing strong organizational skills and a commitment to patient care. -Responsible for ordering and maintaining medical and office supplies, effectively balancing cost management with clinic needs.-Delegated the adoption of a new EMR system in the practice and ensured all clerical and clinical staff completed all trainings both pre and post-launch, as well as ensured transfer of patient information and pre-existing appointments onto the new system-Processed intake paperwork and uploaded health insurance information onto officeś EMR system-Generated insurance based referrals and prior authorizations for approval of medications-Processed all incoming patient records including uploads of labs and medical documents to patient charts, as well as providing other medical offices and agencies with requested patient documentation in compliance with HIPAA guidelines. -Proficient in the use of Microsoft Office Suite, utilizing these tools for administrative tasks and data management.

Bronx, New York, United States

-Managed daily administrative and front-office operations in a busy mental health clinic, ensuring a supportive environment for patients and staff. -Maintained confidential patient records and documentation with utmost discretion and in compliance with healthcare privacy regulations. -Managed communication and correspondence, serving as a vital link between clients, therapists, and healthcare providers.-Assisted in processing walk-ins, referrals and intake-related appointment scheduling in collaboration with the Case Management Department, including ensuring completion of intake forms and validation of health insurances through ePaces-Managed the scheduling of clients for their psychiatric evaluation, medication management, and therapy appointments-Generated scheduling reports, including tracking of scheduling success and metrics to share with leadership team-Shadowed prescribers and tracked their caseload for the day by ensuring clients on schedule were reminded of appointments and received links to join video appointments, provided English to Spanish translation as needed, and upon completion of appointments, provided clients with their follow up appointments

New York, United States

-Oversaw and streamlined office operations for a busy property management firm, enhancing overall efficiency and client service. -Coordinated maintenance schedules, tenant communications, and property viewings, balancing multiple tasks with precision and care.-Managed billing, invoicing, and financial record keeping, demonstrating strong numerical skills and attention to detail.-Addressed questions, complaints, and maintenance requests from tenants on a daily basis-Coordinated property maintenance and repairs, obtained proposals from vendors, evaluated vendor work, while managing budgets and workforce scheduling of 11 properties with over 600 residential and commercial tenants-Distributed and collected applications of prospective tenants, move-ins of future tenants, and execute lease agreements in accordance with DHCR guidelines-Collected monthly fees and maintained records of payments and rental activity including collection calls and preparation of arrears repayment agreements-Created and dispatched work orders and invoices to third party vendors providing repair services -Managed records and files of current and past tenants including rent ledgers and Housing Preservation & Development Violations. -Utilized Microsoft Office Suite to manage databases and create reports, aiding in informed decision-making and strategic planning.

New York, New York, United States

Enforced care for children with serious emotional disturbances and provided relief of caregiving responsibilities for the familyDeveloped and incorporated respite activities in accordance with each child’s assessment and service plan under the direction of the ICC and supervisorDirected activities and evaluations for children to identify current assets & strategies for acquiring desired onesComplied with New York State Office of Mental Health standards for the Home and Community Based Waiver Program