Process customers’ orders via online, phone, fax, and emails. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Resolve customer questions related to orders. Receive and analyze customers' requests and correspond with customers to provide requested information. Generate invoices and price quotes for customers. Record details of inquiries, comments and complaints. Manage customers' accounts and database of contact information. Conduct inventory checks for customer. Maintain records of customer interactions and transactions. Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Assist in Returns and Replacements. Collaborate with the Accounting department for customer credit card charges, and customer “hold” accounts. Prepare labels to ship products (fulfillment) for customers using FedEx, UPS, or other delivery companies.

Processed incoming orders via fax, phone, and email from customers. Performed exceptionally as a sales representative. Answered various questions regarding orders. Monitored and responded to incoming customer grievances. Assisted in training and developing incoming hires. Responsible for setting up all new Fire and EMS accounts. Handled Latin American and government accounts.

Made policy and account changes as requested. Responded to questions and concerns regarding service and escalated calls appropriately. Worked directly with customers to evaluate needs and determine best course of action. Counseled customers on options for service and coverage. Upgraded services and offered additional service packages. Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.

Planned and scheduled meetings on a regular basis. Secured locations for events and coordinated with speakers directly. Negotiated budgets for numerous events and collaborated with marketing to promote the events. Responsible for mailing out all training materials and ensured that everything ran smoothly on the day of the event.