Software Support Engineer with 10+ years of experience in application support, maintenance and management for web applications (back end/front end) and technical/customer support for end users. T-SQL support. Customer service oriented. I like being responsible, committed, loyal and good team player. (US Permanent Resident - Authorized to work for any US employer).
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Sr. Application Maintenance And Support EngineerSofttek Jan 2007 - Oct 2021Baja California, Mex. (Remote)Application maintenance & support for web applications (back end/front end), Technical/customer support for Near Shore Services USA Division. Sub-contractor at NBC Universal, Nova Southeastern University of Florida and The Brock Group (Details of assignments below). -
Software Support EngineerBrock Group Apr 2021 - Sep 2021Houston, Texas (Remote)Remote Softtek Subcontractor• Application Administrator.• T-SQL support (store procedures, scripts, jobs…).• Production support and monitoring.• Collaborate with other teams on high priority production incidents.• Provide user application support.• Support for internal legacy application MS Access/Visual Basic. -
Web Application Development/Support EngineerNova Southeastern University May 2019 - Feb 2021Florida (Remote)Remote Softtek Subcontractor• Support and maintain customized online web forms (HTML/JavaScript/CSS).• Web page development using Cascade CMS, Campus Press (Word Press for Education) and provide end user technical support.• Create HTML code per client request to replicate communication designs for mass mails using Blackboard connect.• Generate online surveys using Opinio Survey Software.• Generate internal documentation for the web development team. -
Senior Software Support EngineerComcast Jan 2016 - Mar 2019Los Angeles, California (Remote)Remote Softtek Subcontractor• Lead the implementation of variable short projects on required enhancements for internal business applications going from development to production environments.• Maintenance and code support of SQL store procedures for internal web applications.• Provide SQL and .NET support for the Development Team.• Support migration project from SQL 2012 to SQL 2017.• Responsible for support and maintenance of .NET interfaces. -
Senior Software Support EngineerNbcuniversal Jan 2007 - Jan 2016Los Angeles, California (Remote)Remote Softtek Subcontractor• Support, maintenance, and programming of SQL server Store Procedures.• Daily operation SSIS package support and maintenance. Provided migration support from 2005 to 2008, 2005 to 2012.• Implement various enhancements to the project business applications.• Worked as part of a migration project from one custom internal system to another.• Assigned as Team Leader for a 7-month variable project coordinating the team activities from development to production.• Provide Technical user support related to the business applications.
Alma P. M. Education Details
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Uabc (Autonomous University Of Baja California), Engineering Faculty, Ensenada, B.C., MexicoComputer Engineering
Frequently Asked Questions about Alma P. M.
What is Alma P. M.'s role at the current company?
Alma P. M.'s current role is Software Support Engineer.
What schools did Alma P. M. attend?
Alma P. M. attended Uabc (Autonomous University Of Baja California), Engineering Faculty, Ensenada, B.c., Mexico.
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