Alma Alicea Email & Phone Number

United States

United States

Director of Operations (2016 to Present) Responsible for directing operations for Order Management, Purchasing, Customer Care and Logistics teams with 4 direct reports. Provides hands on support for Florida HQ and Boston.• Wrote and implemented several SOP's (standard operating procedures) for Order Management and Customer Care departments within the last 3 years, such as Receiving of COM (customer own material) Ft Lauderdale and Boston/ Purchasing of Roller Shade/Intercompany order process.• Ensured Expediting/Logistics team consolidated shipments via sea versus air, still meeting customers quoted lead time to save the company between 10%-18% in shipping costs.• Utilized reports to monitor and maintain order counts for order management and customer care to keep teams on target and stay productive.• Reviewed, analyzed and approved margin/costs on all air shipments to accommodate customer’s late orders up to $50,000/under 30% margin. • Participated in the successful acquisition and implementation of a 2018 new product category of manufacturing Window Treatments.• Successfully planned process flows on Window Treatments for purchasing, order management and customer care departments, trained/advised team on how to incorporate into other departments.

Director of Order Management & Customer Care (2015-2016)• Oversaw daily functions for all Purchasing product categories (fabric by the yard, printed goods, roller shade, bedding, government) domestic and international to ensure all orders generated were successfully submitted to suppliers within 24 hours.

Miami/Fort Lauderdale Area

Production Manager (2009-2015)Started as a Production Associate in 2005 promoted to Manager 2009, initially responsible for Purchasing and processing orders for the all booked items (upholstery, vinyl, and drapery, sheer).Cross trained new employees on entry process, supported Astra (ERP). • Managed all aspects of the Model Room order including; purchasing, order entry and customer service for 50-80 orders ensuring goods delivered meeting deadlines.• Restructured the order entry department to increase productivity by more than 50%.Combined all tasks which included write-up, scan and order entry to one team member for order processing.