Alma Fleischer (Mba Cgba Cma) Email & Phone Number

Wellington, New Zealand

New Zealand

Founded in 1973 and has a team of 400+, paid out $1.5B in claims and aims to reimage life insurance and make it more accessible and affordable for New Zealanders.Major Achievements:•Led the Product response, including creation of all product policies and processes to implement a Fair Conduct Programme under the conduct of financial institutions regime (CoFI). •Designed and brought to market, an urgent customer offering to lapsed and dishonoured customers that resulted in restatement of 42% of customers. •Led and negotiated the divestment of a jointly underwritten product as part of strategic decision for product simplification.•Led and negotiated the recapture and rebrand of 4 legacy products, leading to an improved customer experience.•Led the response to Westpac’s cheque withdrawal, ensuring that all life insurance collateral, processes and systems across all products were updated, supporting digital transformation.•Contributed significantly to the closure of 4 credit card insurance products (57,000 policies) to align with the market.•Handpicked to serve on the Product and Pricing committee as secretary.•Handpicked to act as delegate for the Head of Product on the Complaints and Claims Committee.•Successfully completed all the Product related regular risk control testing and validation of the Product Team.•Led a customer remediation project, ensuring that the compensation was correct, working closely with internal and external teams so customers could be remediated quicklyResponsibilities:•Support the design, development and evolution of products. •Monitor and review product performance, including on-sale and legacy products.•Lead go-to-market activities to meet changing expectations and regulatory requirements. •Manage the life insurance portfolio and product lifecycle.•Collaborate with business to optimise products and customer experience. •Identify and report risks and perform remediation and control testing.

Wellington, Wellington Region, New Zealand

Westpac Life was sold to Fidelity Life in February 2022. Major achievements listed under the Fidelity Life work experience section.Responsibilities:Development of new products, continue the evolution of the existing product portfolio. First line of defence for the Product team in developing an identified set of objectives and risks in a risk register, controls, and control-tests to ensure each risk is appropriately managed.Key Accountabilities•Existing Portfolio Evolution and Product Improvement.•Monitor the performance of the on-sale and legacy product portfolio.•Undertake product reviews including legacy products and take the lead on any go-to-market activities that arise from reviews to ensure legacy products continue to meet current and future customer expectations and regulatory requirements.•Set up and maintain an overview of the product portfolio including a knowledgebase centre for frontline, liaise with stakeholders and be the subject matter expert.•Maintain and prepare technical product specifications, documentation, product collateral and product policies in conjunction with stakeholders.Proposition and Product Management•Support the development of replicable product practices and processes, including product reviews, top five priorities, and issues register resolution - and programs of delivery.•Craft easily understood customer value propositions.•Champion the customer. •Own the product. •Monitor market and international trends and best practice. New Proposition Development•Contribute to the strategic direction.•Work with various stakeholders.•Leverage the Customer Development & Design and Marketing teams' capabilities to conduct market research, customer testing, proto typing, codesigning, through to broader experience refinement such as channel, brand, and service experiences.•Product and pricing objectives.•Contribute to the go-to-market activity, which includes product training, market engagement and communications.

Wellington, New Zealand

Heritage is one of New Zealand’s largest providers of Residential Aged Care services with 42 Care Homes and 20 small Villages throughout New Zealand, providing a home to over 2,200 people, with 2,400 staff. Major Achievements:•Implemented efficiencies largely through resource re-allocation and organisation, that reduced the email backlog from 6000 unanswered emails to an SLA of 2 working days and 200 unanswered emails.•Standardised financial processes across 37 care homes, which improved efficiency and consistency in practises and processes. •Implemented weekly reporting to give greater visibility to management on operational finance key metrics.•Acted as Product Owner for the implementation of a new charges and billing system, ensuring the new system was fit for purpose.•Acted as SME for the automation of workflow to improve supplier incidental on-charges to residents, ensuring no on charges were missed and the system is efficient and reduces manual work and human error. Responsibilities:•Manage accounts receivable and payable functions.•Develop and maintain financial templates, forms and processes. •People leader for 11 Finance Administrators.•Resolve queries and billing issues.•Balance sheet reconciliations.•Ensure tax returns are completed and submitted for approval and to the Inland Revenue on time (PAYE, GST, FBT, Provisional tax, withholding tax)•Prepare reports for the Board and Steerco and CFO. •Build relationships with regional managers and care home staff, providing training and support and resolve customer complaints.•Identify and report risks and perform remediation.•Implement process improvements to increase efficiency.

Wellington & Wairarapa, New Zealand

Rightway is a nationwide with 7 branches offering accounting, bookkeeping, payroll and agri-business support with a focus on practical jargon free advice.Major Achievements:•Managed all bookkeeping and payroll customers across New Zealand. This included converting customer leads received from accountants into regular monthly contracted bookkeeping customers by making sales calls, providing quotes and finalising the contract. The bookkeeping portion of the business grew to such an extent that 3 regional bookkeepers replaced me when I got promoted.•Due to prior experience as Management Accountant, I became the go-to person in the Wellington office for customers who required monthly Management Accounts.•Managed the tax and annual accounts of a range of customers across various industries, assigned to me as their primary accountant and main point of contact. Responsibilities:•Delivered timely and efficient accounting and taxation services to clients, meeting IRD deadlines and budget requirements.•Built relationships with clients to support small business growth and development•Prepared annual accounts, tax and GST returns, and performed bookkeeping, banking, and payroll services.•Provided tax planning, management accounting, and technology solutions to enhance clients' business operations.

Centurion

Fox Projects was established in 1998 and emerged as a world-class provider of Agile project management, engineering and consulting capabilities to over 54 mines on the African continent.Major Achievements:•Led the financial requirements for the new Zambian entity, including ensuring that all Zambian Revenue Authority requirements were met on time. This required me to engage external Auditors in Zambia and set up the Financial Information Management system, processes and procedures as well as provide all supporting documents for external audits.•Led the implementation of a new Financial Information Management system, that resulted in better automation of tasks and integrated monthly key metrics and Management Accounts across the group.•Implemented and led Black Economic Empowerment Audits, which provided the company with a competitive edge to compete for tenders and contracts with mining companies.•Recommended to and initiative to reduce overhead costs. Applied for government funding that resulted in 5 accounting students for 20 hours a week.Responsibilities:•Managed financial operations for 5 companies within the Fox Group, including payroll, monthly forecasts and cash flow projections and annual budget.•Prepared reports for the Board, Steerco, and CFO, including performance against budget and forecast.•Managed external audits and prepared external and BBBEE audit files. •Oversaw insurance and other head office contracts.

Johannesburg Area, South Africa

Agility Risk Solutions (formerly Bathabile Holdings) developed award winning technology that is soft coded with Artificial Intelligence and rule-based software, which reduces the dependencies of software developers, enabling clients to effortlessly implement new products. 6 Global awards, over 3 continents and 3 million lives insured. Started out as a managed care, and later evolved into a holistically integrated administration and health risk management provider.Major Achievements:•Implemented and led Black Economic Empowerment Audits for the group ensuring a competitive edge for tenders.•Led the implementation of a new FMIS (Pastel Evolution and Business Intelligence Centre) as well as a monthly reporting system, that resulted in better automation of tasks and integrated monthly key metrics and Management Accounts across the group.•Restructured the Finance Department, reduced the team by 40% and implemented changed processes to increase productivity and efficiency in the team.•Led the finance team through a merger of two teams as result of an acquisition.•Implemented a document control and storage system. Responsibilities:•Managed financial operations for 11 companies within the Fox Group, including payroll, monthly forecasts and cash flow projections and annual budget.•Led the team of 6 comprised out of Bookkeepers and Finance Administrators.•Prepared reports for the Board including performance against budget and forecast.•Managed external audits and prepared external and BBBEE audit files.

Midrand, Gauteng, South Africa

Datacentrix is a leading hybrid IT systems integrator and managed services provider and competitor to Datacom.Their expert teams leverage the power of technology and support clients throughout their digitalisation journey and enable their digital success. As a company, they are recognised for their agility, in-depth industry knowledge, execution capability, ethical practices and strong overall performance. Datacentrix has a broad African footprint and presence in the Middle East. They provide comprehensive ICT systems and end-to-end solutions to enterprises. We have a complete range of support services that ensure seamless computing. 5 South African offices and operations in 35 countries across the rest of Africa. Datacentrix has around 2000 employees.Datacentrix' integrated solution offering encompasses its three divisional focus areas, namely, Digital Business Solution, Technologies, Managed Services.Major achievements:• Manager for 1 Assistant Accountant.•Set up monthly stock takes across 35 sites, including the head office, which required change. management as this was not the standard practice at the time.•Investigate and resolve the fixed asset variances across the 35 sites and head office, which resulted in more accurate management of the assets on sites.•Implemented a process improvement for the Engineers in the break fix department resulting in better returns of warrantee and a significant saving in the late return of faulty parts still under warrantee by Hewlett Packard.Responsibilities:•Stock and Fixed Assets: Conducting monthly stock counts and investigation of variances•Monthly management accounts: Preparation of monthly management accounts only on stock and fixed asset variances. •Systems and processes: Implementing and overseeing effective financial systems and processes in the SLA department for stock controls and procurement and returns of faulty stock.

On the Dot is a South African media supply chain management company that offers distribution solutions for magazines, newspapers, subscriptions, community newspapers, pamphlets, parcels, and FMCG through direct-to-store, home delivery, and informal networks. They form part of the South African media company Media24, which is owned by Naspers, a multinational group of media and e-commerce platforms.Major Achievements:•Restructure and employ the Accounts Payable Team, rebuilding team morale and culture.•Develop and implement new processes in the department, resulting in increased productivity and a significant improvement in month end deadlines.•Led the team through digitisation and changing over from Cheque as payment method to Online banking.•Implemented excel reconciliations to replace the outdated manual reconciliations (using a handheld calculator to sum large volumes of sales transactions) of distributions throughout the various publications, resulting in better accuracy and a significant time saving. Responsibilities:•Responsibility: Overall responsible for the complete function for the creditors department and 5 staff members.•Bank and Cash and Fixed Assets: Reviewing expenditure and authorizing expenses•Reporting and Reconciliations: Compiling and reviewing general ledger reconciliations Analysing per distribution line and magazine profits and losses

Sandton, Gauteng, South Africa

SICPA is a Swiss company that provides security inks for currencies and sensitive documents, including identity documents, passports, transport and lottery tickets. According to the Counterfeiting Intelligence Bureau's International Anti-Counterfeiting Directory, SICPA provides more than 85% of the world's currency inks. The company is also involved in the market for secure traceability of products subject to excise duties, such as alcohol and tobacco stamps, and regulated products, such as halal products.SICPA employs roughly 3,000 employees and has offices and manufacturing sites in 30 countries worldwideResponsibilities•Bookkeeping up to Trail Balance including debtors, creditors, stock and fixed asset registers•Reconciliations and Reporting: Sales reporting for the South African Reserve Bank on purchases of ink per commodity•Audit: Compiling audit files for all companies and assisting to facilitate audit

Bedforview, Gauteng, South Africa

Fluidra Waterlinx, now called Fluidra South Africa, is part of the listed Spanish multinational group Fluidra, a global leader in the pool industry.A recent worldwide merger between Fluidra and Zodiac has contributed to their comprehensive brand portfolio which includes some of the most trusted brands in the industry such as Zodiac, BLU52, Quality, Sun Command, Zodiac Pool Lab, Pool Magic, Hunter, Cepex and AstralPool. Consequently, we are able to offer efficient and effective products and solutions for the use of water in leisure, sports and therapeutic applications associated with swimming pools, spas and wellness centres for domestic, commercial and public use, as well as domestic irrigation and fluid handling applications.The South African operation manufactures and distributes product for local and export professional trade customers and retailers through an ISO9001 accredited factory and over 30 distribution centres and sub-distributors.They are a values-driven organisation with a simple mission in mind: To create the perfect pool and wellness experience.Responsibilities:•Bookkeeping up to Trail Balance including debtors, creditors, stock and fixed asset registers for the entity, Sun Command. (Sun Command provides quality solar products.)•Reconciliations and Reporting: General ledger reconciliations monthly management accounts and reports to management.• Regular stock takes.• Assist with external audit file preparation.

Mossel Bay, Gardenroute , South Africa

La Case Realty was owned by our family and covered not only property sales in the Garden Route, across two real estate agencies but additionally provided permanent and holiday rental services. The group also developed and sold multiple luxury holiday homes as well as office buildings and managed a holiday resort comprised of 14 self-catering units. Major achievements:•Significant contribution in setting up the second real estate agency in a new location.•Appointed as Principle for the real estate agencies.•Set up a digital marketing campaign process for online property sales.Responsibilities:•Bookkeeping up to Trail Balance, including debtors, creditors, stock and fixed asset registers.•Reconciliations and Reporting: General ledger reconciliations monthly management accounts and reports to management.•Monthly tax returns: Submission of various statutory returns. •Audit: Compiling audit files for all companies and assisting to facilitate audit.•Manage all holiday bookings for the holiday resort.•Delegated duties for the Managing director when he was out of the country, including people management.• Preparing performance appraisals based on agent profitability as well as performance discussions.• Liaise with newspaper advertisers and negotiate favorable advertising rates.

Grade 12, High School/Secondary Diplomas And Certificates, 12 - (Equivalent To New Zealand Yr13)

Activities and Societies: Debate Team, Hockey Team, Choir, School PaperSubjects passed Afrikaans B English A Mathematics A Accounting B.

B Comm Commercii, Accounting , Auditing, Tax And Management Accounting, Equivalent To Nzqa Level 7 & Assessed By Chartered Accountants Australia & New Z

Activities and Societies: Jan 2001- December 2001 Administrative Clerk / Facilitator assisting lecturer ,Mrs. HS Fourie with marking exam.

Level 4, Taxation Toolkit For Accountants, Completed

Activities and Societies:Modules covered ABKN318 – Tax Fundamentals – Introduction ABKN320 – Tax Fundamentals – Income & Deductions.

Certificate In Payroll Adminstration Nz, Payroll, Completed

Certification, Agile, Certification

Agile Certified Professional

Master'S Degree, Accounting And Business/Management, Level 9 Credential

Strategic Cost Management and Strategic Business Analysis

Certified Global Business Analyst

Master Of Business Administration - Mba, Accounting And Finance, A+

MBA

Master Of Business Administration - Mba, Accounting And Finance, A+