Isabel Almaguer, M.Hci Email & Phone Number

Houston, Texas, United States

Calgary, Ab, Ca

As a UX Researcher at Enbridge, I leverage my deep expertise in user experience research to ensure that user needs drive a significant impact on our digital products, enhancing business outcomes and establishing a competitive advantage. I manage the measurement and reporting of product design across all initiatives in the Technology + Innovation Lab and facilitate design thinking workshops that engage cross-functional teams in exploring user needs and generating innovative solutions. By leading stakeholders and users through collaborative exercises—such as brainstorming, prioritization, and journey mapping—I help define MVPs and North Star product visions. My proficiency in research methods, including usability testing and persona development, supports the User Experience Design team, while my participation in the UX Design Community of Practice fosters knowledge sharing and collective goal achievement.

Chicago, Il, Us

As a Business Intelligence Analyst, I developed rich, client-facing dashboards and reports, facilitated the implementation and use of BI tools, and provided training to ensure optimal utilization of these tools. I also troubleshooted and maintained the platform for strong optimization, evaluated technical trade-offs for scalable solutions, and documented work processes to streamline on boarding for new team members. My role encompassed creating and analyzing new technologies to enhance our BI solutions.

Houston, Texas, Us

I developed and improved GCC’s Performance Based Compensation Plan for various CEC departments, using data-driven insights to support business growth and organization health. I also conceptualized, developed, and maintained interactive dashboards, collaborated with business partners to identify opportunities, and deployed descriptive analytics solutions across Marketing, Customer Experience, Merchandising, Contact Center Operations, and Interconnected Retail.

Houston, Texas, Us

I developed and tested complex SQL queries to drive financial analytics insights. I designed, built, and maintained multi-source data models with HP Vertica, SAP BW, and MS SQL Server, along with stored procedures, tables, views, and functions. I also participated in enterprise reporting and analysis projects, performed needs analysis, developed key metrics, and strategized methodologies. Using Power BI and Tableau, I created high- and low-level analytical reports and maintained BI reporting dashboards, supporting over 200 EG-Finance users.

Houston, Tx, Us

My responsibilities include answering Help Desk phone; Provide data entry for User Support Services using an online help desk ticketing system; Greet UHD students, faculty, staff, and guests in assigned areas; Provide first-tier technical support to UHD students, faculty, and staff; Perform opening and/or closing procedures as defined for assigned areas; and other duties as assigned.• Maintain computer systems and printers for reliability and efficiency.• Troubleshoot technical issues with hardware and software using a logical approach with attention to detail.• Speak directly with suppliers to resolve more complex issues.• Utilize Footprints Helpdesk System to document and resolve hardware and software tickets.• Provide personal and quick user support to students, faculty, and staff.• Create clear and concise technical documents for users or coworkers for future use.• Install and image lab, instructor, staff, and faculty computers.• Mass deploy software, scripts, images, configurations, and updates through Symantec Ghost Solution Suite and Faronics Deep Freeze.

Houston, Tx, Us

As a Student Assistant at the Career Development Center, my responsibilities included, but were not limited to, performing clerical duties such as screening all incoming telephone calls, sorting and prioritization mail, data entry, copying, and faxing documents. Customer Service was a key part of my daily duties.

As a Intern to the Bayou Review, I reviewed student's literary and art submissions to determine whether their piece of literary or art would be part of the Bayou Review magazine. The magazine would be published to the students at UHD at the end of the semester, once each piece was reviewed and considered. On average, I had to review about five pieces every day, any of which could be a work of poetry, fiction, an essay, a review, or visual art.

My responsibilities as a Program Assistant for the Houston Pre-freshman Enrichment Program (PREP) included mentoring, tutoring, and directing a class of 28 students ranging from 7th to 11th grade in Linear Algebra, Engineering, Computer Science, and Physics.

Master'S Degree, Human Computer Interaction

Bachelor Of Science (B.S.), Computer Science