Ahmad Almalki Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

AML/ CTF

Riyadh, Saudi Arabia

Compliance Department, Anti-Money Laundering and AML/ CTF

Riyadh, Saudi Arabia

- Periodic and dynamic update of the retail banking risk assessments with an initial focus on the retail branchesnetwork (all regions).- Evaluation of the risks, monitoring of related indicators, and specific first and second level of control activities with the perspective domains to enhance controls (including administering control testing).- Contribute in reviewing bank policies & procedures, highlighting operational risks, and corrective actions to enhance controls and advise on risk mitigation. To follow up with business lines and support functions to monitor the progress of the set-up/implementation ofaction plans.- Review and understand the Retail Banking business processes (especially Branch related) within the bank to understand where key risks can possibly prevail. Utilize the standard risk library and operational incidents to enhance the control setup.- Collection, analysis, closure, reconciliation and back-testing of operational risk related data and the mapping of these to the dynamic risk profiles.- Basic to moderate analytical skills are required as well as banking background to perform operational risk analysis from a business process flow and functional perspective. Carry out data mining, statistical and functional analysis pertaining to the data collected with regard to key operational risk tools as well as assessments. These can include KRI trend analysis, loss correlation reports and specific data from the business process flows.

Riyadh, Saudi Arabia

- Interacting with customers via phone, email, or chat to answer their inquiries and resolve any issues they may have.- Providing information about products and services to customers and assisting them in making purchasing decisions.- Handling customer complaints and concerns in a professional and empathetic manner, and escalating issues to higher-level support if necessary.- Processing customer orders, returns, and exchanges, and ensuring that all transactions are completed accurately and efficiently.- Maintaining accurate customer records and ensuring that all customer information is kept confidential and secure.