Almar Davids Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

For the Ministry of Agriculture, Fisheries, Food Security and Nature at the Consulate General of The Netherlands in Vancouver

Vancouver, Brits-Columbia, Canada

• Served as a consultant determining goals and strategies for the development of business roadmaps based on business profiling, market research, and market comparison. Serviced/advised multiple clients.
• Played a pivotal role in setting up a start-up company specializing in innovative tools for general business management, integrating customer experience (CX) and employee experience (EX), with a specific emphasis on.
• Played a pivotal role in setting up a start-up company specializing in innovative tools for general business management, integrating customer experience (CX) and employee experience (EX), with a specific emphasis on.
• Successfully led the technical project management of software development. Including the setup of beta environments with automation flows and data process flows. Created a method to manage the development of automation.

• Managed the daily operations of Customer Services teams, Control Tower, and back office across 4 locations and 5 secured depots in The Netherlands and Belgium (16 FTE).
• Goto for clients in computer electronics, automotive, and retail. Handled service issues and claims.
• Successfully managed the release of an online client portal with TMS integration, improving customer experience.
• Organized and conducted operational and management business reviews with clients, performing… Show more
• Organized and conducted operational and management business reviews with clients, performing business analysis and leading improvement and process optimization projects.ID Logistics is an organization offering.

• Successfully led two departments: customer service, and application development. Served as prospect analyst and solution architect.
• Managed transition activities and synergy projects post-acquisition of RRD Europe by Paragon. Acted as an adviser during the merger of two production plants.
• Achieved successfully the transition of a complex multimillion client from The Netherlands to France.
• Led cost savings projects, realizing 8% savings on outsourced warehousing and transport… Show more
• Led cost savings projects, realizing 8% savings on outsourced warehousing and transport costs in one year.Paragon acquired RRD in 2019. An organization offering end-to-end customer communication solutions, business.

Eindhoven En Omgeving, Nederland

• Successfully led two departments (9FTE) responsible for software development, solution architecture, and project integration resulting in exceptional client satisfaction.
• First point of contact for the top 3 clients. Senior project manager for a supply chain solution for a medical tech company. Also senior project manager for a loyalty program for a large French-Dutch airline.
• Developed and executed a continuance customer service plan and optimized communication… Show more
• Developed and executed a continuance customer service plan and optimized communication processes.
• Developed and implemented a custom project implementation method for clients in the financial industry to drive consistency and excellence in project delivery, resulting in improved project outcomes and client.
• Led an OTD reliability project and achieved a 93% accuracy, exceeding the previous benchmark of 90%.RR Donnelley is an international corporate organization offering marketing and communication solutions, applications.

• Led high-performing teams for Customer Care (3 FTE) and Sales Support (2 FTE), achieving success in delivering complex data-driven communication solutions. Served as clients’ first point of contact.
• Drove business growth by exceeding in customer relation management for two international strategic clients, resulting in an additional €3.5M in revenue.
• Developed and implemented sales support processes to optimize revenue generation.
• Responsible for financial reporting, KPI… Show more
• Responsible for financial reporting, KPI analysis, and reporting to senior leadership, providing insights and recommendations to drive strategic decision-making and improve overall performance. Show less

• Led a multi-million dollar loyalty program for a French-Dutch airline, collaborating with stakeholders from different countries. Resulted in becoming a top three client with +€7M revenue in two years due to excellent.
• Successfully managed the certification process from a med-tech client, resulting in becoming a preferred supplier.
• Implemented customer service procedures, policies, and standards to improve customer satisfaction retention.
• Led the implementation of a new… Show more
• Led the implementation of a new ERP system (JDE) and front office processes to streamline operations.
• Responsible for overall project development and implementation, with a focus on stakeholder management. Show less

• Temporarily led the Customer Support department (4 FTE).
• Onboarded a new client. Successfully developed and implemented a supply chain solution for an international med-tech company, which remains a multi-million dollar client as of 2023.
• Primary point of contact for key accounts and provided project management and project planning services.
• Conducted technical feasibility audits on projects and performed cost reviews to ensure efficiency and profitability.

As a technical project manager, I managed multiple projects focusing on data management for an insurance company and a bank. In addition, I was responsible for maintaining customer relationships and engaging with other international stakeholders to support ongoing business processes. I gained extensive experience working with a wide range of administrative.

• As a Quality Manager I realized successfully the documentation and certification of a Quality Management System and Environment Management System according to the NEN-ISO standards for two locations in two different.
• Responsible for quality management and assurance
• Responsible for quality control raw materials and finished product (TNO: national test location at high tech campus)
• Complaint handling and continuous improvement
• Experience in internal and external… Show more As a Quality Manager I realized successfully the documentation and certification of a Quality Management System and Environment Management System according to the NEN-ISO.
• Experience in internal and external auditing, FMEA and survey questionnairesAL Printing is an industrial company producing inmould labels, flexible PE & PP packaging and labels mainly for the food and tobacco industry..

B Eng, Industrial Engineering, Business Administration

Education record