For the Ministry of Agriculture, Fisheries, Food Security and Nature at the Consulate General of The Netherlands in Vancouver

• Served as a consultant determining goals and strategies for the development of business roadmaps based on business profiling, market research, and market comparison. Serviced/advised multiple clients.• Played a pivotal role in setting up a start-up company specializing in innovative tools for general business management, integrating customer experience (CX) and employee experience (EX), with a specific emphasis on data processing solutions, journey tools, and collaborative… Show more • Served as a consultant determining goals and strategies for the development of business roadmaps based on business profiling, market research, and market comparison. Serviced/advised multiple clients.• Played a pivotal role in setting up a start-up company specializing in innovative tools for general business management, integrating customer experience (CX) and employee experience (EX), with a specific emphasis on data processing solutions, journey tools, and collaborative workspaces.• Successfully led the technical project management of software development. Including the setup of beta environments with automation flows and data process flows. Created a method to manage the development of automation workflows resulting in stable outcomes.Henhouse Studio is an IT business solutions consultancy organization that empowers companies with business setup and growth. The organization helps determine strategy and provides roadmaps to reposition or position in the market. Show less

• Managed the daily operations of Customer Services teams, Control Tower, and back office across 4 locations and 5 secured depots in The Netherlands and Belgium (16 FTE).• Goto for clients in computer electronics, automotive, and retail. Handled service issues and claims.• Successfully managed the release of an online client portal with TMS integration, improving customer experience.• Organized and conducted operational and management business reviews with clients, performing… Show more • Managed the daily operations of Customer Services teams, Control Tower, and back office across 4 locations and 5 secured depots in The Netherlands and Belgium (16 FTE).• Goto for clients in computer electronics, automotive, and retail. Handled service issues and claims.• Successfully managed the release of an online client portal with TMS integration, improving customer experience.• Organized and conducted operational and management business reviews with clients, performing business analysis and leading improvement and process optimization projects.ID Logistics is an organization offering innovative logistics services, secured international transport, and warehouse solutions. Specialized in data-driven warehouse and distribution network solutions for large multinational clients. Show less

• Successfully led two departments: customer service, and application development. Served as prospect analyst and solution architect.• Managed transition activities and synergy projects post-acquisition of RRD Europe by Paragon. Acted as an adviser during the merger of two production plants.• Achieved successfully the transition of a complex multimillion client from The Netherlands to France.• Led cost savings projects, realizing 8% savings on outsourced warehousing and transport… Show more • Successfully led two departments: customer service, and application development. Served as prospect analyst and solution architect.• Managed transition activities and synergy projects post-acquisition of RRD Europe by Paragon. Acted as an adviser during the merger of two production plants.• Achieved successfully the transition of a complex multimillion client from The Netherlands to France.• Led cost savings projects, realizing 8% savings on outsourced warehousing and transport costs in one year.Paragon acquired RRD in 2019. An organization offering end-to-end customer communication solutions, business processes, applications, and transactional services with a focus on automating and digitalizing operations. Show less

• Successfully led two departments (9FTE) responsible for software development, solution architecture, and project integration resulting in exceptional client satisfaction.• First point of contact for the top 3 clients. Senior project manager for a supply chain solution for a medical tech company. Also senior project manager for a loyalty program for a large French-Dutch airline.• Developed and executed a continuance customer service plan and optimized communication… Show more • Successfully led two departments (9FTE) responsible for software development, solution architecture, and project integration resulting in exceptional client satisfaction.• First point of contact for the top 3 clients. Senior project manager for a supply chain solution for a medical tech company. Also senior project manager for a loyalty program for a large French-Dutch airline.• Developed and executed a continuance customer service plan and optimized communication processes.• Developed and implemented a custom project implementation method for clients in the financial industry to drive consistency and excellence in project delivery, resulting in improved project outcomes and client satisfaction.• Led an OTD reliability project and achieved a 93% accuracy, exceeding the previous benchmark of 90%.RR Donnelley is an international corporate organization offering marketing and communication solutions, applications, and Business Services (data management, BI, and analytics) for US, CA, and EMEA. Show less

• Led high-performing teams for Customer Care (3 FTE) and Sales Support (2 FTE), achieving success in delivering complex data-driven communication solutions. Served as clients’ first point of contact.• Drove business growth by exceeding in customer relation management for two international strategic clients, resulting in an additional €3.5M in revenue.• Developed and implemented sales support processes to optimize revenue generation.• Responsible for financial reporting, KPI… Show more • Led high-performing teams for Customer Care (3 FTE) and Sales Support (2 FTE), achieving success in delivering complex data-driven communication solutions. Served as clients’ first point of contact.• Drove business growth by exceeding in customer relation management for two international strategic clients, resulting in an additional €3.5M in revenue.• Developed and implemented sales support processes to optimize revenue generation.• Responsible for financial reporting, KPI analysis, and reporting to senior leadership, providing insights and recommendations to drive strategic decision-making and improve overall performance. Show less

• Led a multi-million dollar loyalty program for a French-Dutch airline, collaborating with stakeholders from different countries. Resulted in becoming a top three client with +€7M revenue in two years due to excellent service.• Successfully managed the certification process from a med-tech client, resulting in becoming a preferred supplier.• Implemented customer service procedures, policies, and standards to improve customer satisfaction retention.• Led the implementation of a new… Show more • Led a multi-million dollar loyalty program for a French-Dutch airline, collaborating with stakeholders from different countries. Resulted in becoming a top three client with +€7M revenue in two years due to excellent service.• Successfully managed the certification process from a med-tech client, resulting in becoming a preferred supplier.• Implemented customer service procedures, policies, and standards to improve customer satisfaction retention.• Led the implementation of a new ERP system (JDE) and front office processes to streamline operations.• Responsible for overall project development and implementation, with a focus on stakeholder management. Show less

• Temporarily led the Customer Support department (4 FTE).• Onboarded a new client. Successfully developed and implemented a supply chain solution for an international med-tech company, which remains a multi-million dollar client as of 2023.• Primary point of contact for key accounts and provided project management and project planning services.• Conducted technical feasibility audits on projects and performed cost reviews to ensure efficiency and profitability.

As a technical project manager, I managed multiple projects focusing on data management for an insurance company and a bank. In addition, I was responsible for maintaining customer relationships and engaging with other international stakeholders to support ongoing business processes. I gained extensive experience working with a wide range of administrative processes and systems, including ERP systems, and have a strong background in formal documentation.

As a Quality Manager I realized successfully the documentation and certification of a Quality Management System and Environment Management System according to the NEN-ISO standards for two locations in two different countries.• Responsible for quality management and assurance• Responsible for quality control raw materials and finished product (TNO: national test location at high tech campus)• Complaint handling and continuous improvement• Experience in internal and external… Show more As a Quality Manager I realized successfully the documentation and certification of a Quality Management System and Environment Management System according to the NEN-ISO standards for two locations in two different countries.• Responsible for quality management and assurance• Responsible for quality control raw materials and finished product (TNO: national test location at high tech campus)• Complaint handling and continuous improvement• Experience in internal and external auditing, FMEA and survey questionnairesAL Printing is an industrial company producing inmould labels, flexible PE & PP packaging and labels mainly for the food and tobacco industry. Show less