As a subcontractor Health Advisor with Duzer Group, I am responsible for managing patient interactions and scheduling appointments to ensure efficient healthcare delivery. My key activities include:- Leading patient intake processes and coordinating appointment scheduling.- Working with three medical offices in Minnesota and two in Colorado to streamline patient care and optimize service delivery.- Collaborating with healthcare professionals to address patient needs and improve appointment workflows.- Providing support and guidance to patients throughout their healthcare journey, ensuring a positive and efficient experience.This role requires effective multitasking and communication to bridge the gap between various medical facilities and patients.

In my role as a Customer Service Advisor at FARFETCH, I was dedicated to resolving a diverse range of customer inquiries and issues to enhance overall satisfaction. My key responsibilities included:- Handling Customer Inquiries: Addressing and resolving various customer concerns, including order delays, billing errors, and account issues, to ensure a seamless shopping experience.- Providing Solutions: Offering effective solutions and alternative options to manage and rectify issues promptly, maintaining high standards of service.- Enhancing Customer Satisfaction: Striving to exceed customer expectations through empathetic communication and proactive problem-solving, contributing to a positive and memorable customer experience.- Collaborating with Teams: Working closely with other departments to facilitate resolutions and improve processes, ensuring that customer feedback was utilized to drive continuous improvement.This role involved strong communication skills, attention to detail, and a commitment to delivering exceptional service in a fast-paced environment.

- Assisted the sales staff in planning and preparing webinar RISO product training sessions for RISO dealers and end-users- Updated flowcharts, job aids, and training materialsCultivated and maintained strong relationships with customers through regular communication, understanding their needs, and providing exceptional sales support and marketing service- Prepared price lists for RISO's product lines- Collaborated with the sales staff to follow up on sales opportunities- Supported dealers with sales and marketing assistance- Sent sales historical information to dealers to help them maintain their booking levels- Created a database for the Consumable Campaign and sent personalized mail merging letters to invite dealers to subscribe and participate in the campaign- Conducted ongoing training sessions on software systems, customer service techniques, and product knowledge- Actively participated in industry events and pursued lead opportunities, resulting in the expansion of the customer database- Customized sales reports using Netsuite

- Successfully performed dual roles as Customer Service and National Sales Support Executives from 2019 to 2022, reporting to two superiors of different nationalities and professional profiles. Demonstrated exceptional organizational skills and adaptability in managing responsibilities and achieving high performance standards- Provided onboarding training and support to new RISO de Mexico Administrative Assistants and Customer Service Executives, ensuring a smooth transition into their roles- Customized sales reports using Netsuite- Managed purchase orders from distributors, ensuring smooth processing and addressing any deviations or complaints- Oversaw equipment, accessories, supplies, and spare parts deliveries to customers- Maintained inventory control of warehouse stock, including equipment, accessories, supplies, and spare parts- Managed accounts receivable by collecting outstanding payments from customers and accurately recording them in Netsuite, ensuring timely and accurate financial transactions- Successfully handled external audits and annual headquarters' audits, meeting or surpassing all requirements and demands- Monitored and coordinated the logistics of incoming shipments from our fabric supplier in Japan, ensuring seamless transportation and timely arrival of goods in Mexico for efficient sales readiness

- Instructed students in essential skills such as color, shape, number, and letter recognition, personal hygiene, and social skills- Observed and evaluated students' performance, behavior, social development, and physical health- Provided diverse materials and resources to facilitate exploration, manipulation, and learning activities- Collaborated with parents, teachers, counselors, and administrators to address students' behavioral and academic challenges- Prepared students for higher grades by encouraging them to pursue learning opportunities and persevere through challenging tasks

Instructed English language skills to children, teenagers, and adults- Implemented the Harmon Hall program to meet the diverse needs and interests of students- Designed and delivered dynamic and engaging lessons, fostering student participation and interaction

- Negotiated real estate transactions, financing, and resolved title and zoning issues- Managed expenditures for the Local Office in Bolivia, achieving a 20% reduction in office expenses through effective negotiations with hotels, and suppliers- Controlled billing processes for the Local Office- Oversaw temporary equipment exportations for repairs in Montreal, Canada, ensuring smooth logistics from packing to shipping and return- Managed checks issued by the national office- Conducted checkbook reconciliations- Monitored immigration status and work visas for foreign personnel supporting Mexican operations- Maintained accurate records of working visa renew