Adam Marshall Email & Phone Number

Flemington, NJ

Piscataway, New Jersey

• In 2012 ATOS replaced IBM supporting JNJ. Site Service Technician and Asset Security Manager (ASO) at Johnson & Johnson Health Care Systems
• Asset security officer (ASO), tracking computers and making sure they are assigned to clients, returned inventory or disposal and ordering new.
• Respond and resolve customer complaints using Integrated Reports & Information System (IRIS). Exceed customers service level agreement, SLA is 8 hours for low priority tickets.
• Ensure effective resolution of technical issues for employee population of 1,300. Keep computers running effectively.
• Provide 2nd level Help Desk support for on and off campus end users. Minimize down time of client’s computers.
• Serve as queue manager assigning tickets to 3-person team to meet SLA. Expedite resolution of issues.

Piscataway, New Jersey

• Johnson & Johnson Health Care Systems
• Standardize the software platform during a company-wide PC migration by rewriting an automated script. Ensuring standard build for computer.
• Assumed Lead role on PC Team to identify and address technical software issues resulting from company-wide PC migration causing increased workload by 100% while continuing exceed customer satisfaction.
• Ensure effective resolution of technical issue for employee population of 1,300.Keeping computers running effectively.
• Manage and prioritize workload of 3-person team to expedite critical technical software issues and address Remedy ticketing software. Quickly resolving issues.
• Preforms daily server tape backup rotation. Ensuring enough blank tapes in library