Ali Mehdi Email and Phone Number
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Project Manager with previous telecom engineering experience. Ali has mastered project management, telecom and IT through Marketing, Sales and Operations. He enjoys applying his communication and negotiation skills to deliver innovative customer solutions that provide a competitive advantage. With his leadership and problem solving qualities, he has proven his ability to deliver projects, improve processes and increase productivity.Specialties: project management, change management, process improvement, telecommunication, IT, consulting, business so-lutions selling, training.
Desjardins General Insurance Group
View- Website:
- desjardins.com
- Employees:
- 22515
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Project LeadDesjardins General Insurance Group Mar 2021 - Present
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Project Manager/Pmo - Service Design And New Product IntroductionTelus Nov 2015 - Mar 2021Montreal, Canada Area Coaching and mentoring a team of Project managers, PCO and Business analysts to enable and execute business marketing strategy Collaborate with product management, marketing, sales and functional teams to define the business product roadmap Implement and maintain a standard set of project management and business analysis practices to deliver projects and reduce risks and issues. Establish a solid program governance structure to accelerate project execution and decision making processes. Optimize collaboration and support across the organisation to simplify projects delivery Identify programs resource needs and ensure goals are achieved within deadlines and budget Transformed and modernized the reporting process to executives to support decisions against business priorities. -
Project Manager (New Products Introduction And Business Transformation)Telus Apr 2014 - Nov 2015Montreal, Canada AreaIn the mindset that programs deliver outcomes but projects deliver outputs, my current role is to lead two interrelated projects where the results of the first will affect the success of the second. My first project is a processes improvement exercise that touches multiple internal stakeholders (Operations, marketing, sales, support and finance) with a wide scope that covers the staff improvement and the amelioration of client experience. This upgrade will become the foundation of a NPI new product introduction project for a bundle of services with a goal to merge different portfolios in one offering. The success matrix will be majoring the enhancement of B2B value chain and user experience.To lead these projects I am applying PMI methodologies that include but not limited to managing: Scope, Time, Budget and Stakeholders communications and reporting.My day to day responsabilities include gathering requirements, develop and monitor timelines, lead project team meetings, manage budget, allocate resources, perform issues and risks assessment and communicate status to stakeholders.At the same time I am currently working with my PMO on switching gears between Waterfall and Agile Methodologies to deliver added value to the customer as soon as they are available and optimize ROI.
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Customer Sales Engineer (Mobility, Integrated Solutions And M2M Machine To Machine)Telus Sep 2010 - Apr 2014Customer-facing role to provide consulting services to business clients to help optimize their processes using wireless and wireline communication solutionsFacilitate solution development, design and deployment of complex data solutions.Organize customer events to present new trends and innovations in the telecom marketManage the relationship with partners to provide the right solution and best client experienceProvide technical training and ongoing support to account managers about products, solutions and operating systems.Manage the relationship with partners to provide the best client experience in offering complete end to end solutions (MDM Mobile Device Management developers: BES, Active Sync, IPCU, Airwatch, SOTI, MaaS360, GOOD, MobileIron, Manufacturers: Samsung, Apple, BlackBerry, HTC, LG, Nokia, Sony, Motorola; Operating systems: Android, IOS, Windows Mobile)Be aware of the latest innovations in the industry by attending conferences and participating in discussion forums regarding new developments in applications and wireless data transmissionSupport the management team in achieving data results.
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Service Resolution ManagementTelus Mobility Apr 2008 - Sep 2010Communication prime: Outline the different actions that needs to be taken in the event of an outage and communicate the updates to executive team.Assign tasks that needs to be fulfilled and ensure that are completed.Manage the call centre queues and ensure there is no waiting time.Escalation prime:Evaluate, recommend and implement business processes and applications that maximize productivity of the call center team with minimum impact to clients.Assist with internal or multi-functional department projects or programs.Handling of executive escalations for technical issues.Provide management reports as requested.Manage ticket volume from technical support team.Provide training to frontline agents on tickets quality.Interact with 3rd party vendors and partners. -
Data & Network AssistantTelus Mobility Feb 2007 - Apr 2008- Provide technical support to Telus subscribers for troubleshooting data and network issues.- Assist new employees during their training period and help them integrate into the team.- Assist my support person with high value client escalations.
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Logistic ConsultantMega Transport Jan 2005 - Dec 2006- Design and implement solutions and logistics processes based on cost, quality and compliance of service in relation to the market.- Analyze the data collected and the various parameters of the company and its environment.- Participate on the implementation of a business continuity process.
Ali Mehdi Skills
Ali Mehdi Education Details
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Telecommunications Engineering -
Electrical And Electronics Engineering
Frequently Asked Questions about Ali Mehdi
What company does Ali Mehdi work for?
Ali Mehdi works for Desjardins General Insurance Group
What is Ali Mehdi's role at the current company?
Ali Mehdi's current role is Project Lead at Desjardins.
What is Ali Mehdi's email address?
Ali Mehdi's email address is bs****@****lus.com
What is Ali Mehdi's direct phone number?
Ali Mehdi's direct phone number is +160485*****
What schools did Ali Mehdi attend?
Ali Mehdi attended Polytechnique Montréal, Polytechnique Montréal.
What skills is Ali Mehdi known for?
Ali Mehdi has skills like Telecommunications, Wireless, Integration, Solution Selling, Mobile Devices, Networking, Business Intelligence, Program Management, Call Centers, B2b, Salesforce.com, M2m.
Who are Ali Mehdi's colleagues?
Ali Mehdi's colleagues are Ophélie Grenier, Marie-France Dion, Agathe Gionet, Salima Ramdani, Veronique Lemire, Marc Laberge, Rita Godin.
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