Program and project management for LinkedIn Marketing Solutions.

Responsible for daily operations and leading a LMS Pages EMEA team of 6 to 10 members. Project management role for various global initiatives to improve operations, work processes and provide reporting and learnings to LMS leadership and our Product team. Responsible for escalations for Company Pages, Career Pages and other Marketing and Talent Solutions products. Responsible for mentoring, quality evaluations and coaching in the LMS Support team. Also responsible for educating across all… Show more Responsible for daily operations and leading a LMS Pages EMEA team of 6 to 10 members. Project management role for various global initiatives to improve operations, work processes and provide reporting and learnings to LMS leadership and our Product team. Responsible for escalations for Company Pages, Career Pages and other Marketing and Talent Solutions products. Responsible for mentoring, quality evaluations and coaching in the LMS Support team. Also responsible for educating across all departments and organizations in LinkedIn on Company Pages and related products. Show less

Responsible for escalations for Company Pages, Career Pages and other Talent Solutions products. Responsible for mentoring and coaching in the LTS Support team and also for educating across all departments and organizations in LinkedIn on Company Pages and related products.

Providing support for LinkedIn Talent Solutions corporate clients and internal escalations in various languages (Portuguese, Spanish, French and German). Company Pages specialist dealing with all Company and Career Pages queries and escalations.

Escalation point of contact providing support for LinkedIn members and staff on Company Pages (and related products) issues and queries. Developing projects and reports to educate LinkedIn staff and to streamline processes and procedures. Company Pages strategist for LinkedIn's corporate clients to help them best promote their brands on LinkedIn.

Providing LinkedIn customers and members the best Customer Experience possible in English, French, Portuguese and Spanish. Consistent Top Performer in team and responsible for mentoring staff and dealing with internal and external escalations.

As a CS Team Leader at Pocket Kings, Ltd. (Full Tilt Poker) I was responsible for a team of 60 agents and during certain shifts was supervising over 75 agents during shift crossovers. I was very efficient in directing the team, producing reports and organizing the coaching and training sessions for the agents

I was a CS Sales Agent and also worked in the Internet requests and queries department (oAS), the Complaints Department as a Complaints analyst and in outbound calls for missing information (MIQ). I was also part of the Applications Team that reviewed new applications for our financial services and products.

I worked as a freelance translator (Portuguese to English, English to Portuguese) doing technical translations for universities, research departments, accountants, companies and various projects.

I worked as a journalist, sales representative, and online editor for the Editora Serràvista (a publishing company), in Seia (Portugal), in order to publish PI Magazine, whose first number came out on the 11th of October of 2005 and whose website was www.portugalinterior.com. I also did some administrative work while at this job.

I worked on various social projects as a sociologist. These projects had as goals the improvement of living conditions and social integration of minorities and immigrants living in Portugal and for the empowerment of women through economic development in underdeveloped regions of Portugal (namely the Beira Interior region).