Manage Latam implementation managers team. Define strategies, governance and implementation path for large implementation projects. Engaging with senior stakeholders, vendors, internal and external partners and internal teams to collectively deliver the most appropriated payment solution to each customer.Main responsibilities:- Oversees implementation and integration, including the customer experience and flow of internal operations.- Create functional strategies and specific… Show more Manage Latam implementation managers team. Define strategies, governance and implementation path for large implementation projects. Engaging with senior stakeholders, vendors, internal and external partners and internal teams to collectively deliver the most appropriated payment solution to each customer.Main responsibilities:- Oversees implementation and integration, including the customer experience and flow of internal operations.- Create functional strategies and specific objectives to support a better Customer Experience.- Optimize time to value for clients and consistently maintain reasonable timelines. Track implementation performance metrics.- Provide leadership to multiple implementations and facilitate the cross project / cross functional team to develop and implement solutions to address our clients' requirements.- Create and maintain a highly skilled team of Implementation Services, policies and procedures to ensure consistency and high-quality work. Manage day to day team member issues and conflict resolution.- Manage merchant´s issues, opportunities for improvement and ensure the appropriate actions from internal areas.- Influence development, prioritization of new features, products and solutions to meet customer needs. Show less

Responsible to manage team of engineers for new implementations and/or enhancements. Solid understanding of and hands-on experience with Payments APIs, Technology, Integration Design, Project Management and a strong merchant focus.Main responsibilities:- Lead the operationalization, implementation and launch of payments solutions for a new merchants or current customers.- Work in close cooperation with customer areas and internal areas to align on current and new solutions.-… Show more Responsible to manage team of engineers for new implementations and/or enhancements. Solid understanding of and hands-on experience with Payments APIs, Technology, Integration Design, Project Management and a strong merchant focus.Main responsibilities:- Lead the operationalization, implementation and launch of payments solutions for a new merchants or current customers.- Work in close cooperation with customer areas and internal areas to align on current and new solutions.- Ensure a high-level of merchant/customer experience while using our payment features/solutions.- Develop a streamlined process for subsequent roll outs of payment features for current merchants/customers.- Use development and programming expertise to create scalable solutions for merchant integrations, ensuring adherence to payment best practices.- Serve as a consultative partner, guiding merchants and internal resources through integration processes.- Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.- Provide consultation on optimizing payment solutions, including checkout experiences, authentication, payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform. Show less

Responsible for multidisciplinary teams of Systems Development and Sustain, Continuous Process Improvement and Quality Management for Manufacturing and Supply Chain operations for LATAM region, managing and implementing solutions that meets the business needs, promote best practices and optimize the use of technology inside internal areas and their respective business partners.Information Technology:- Responsible to assure that the solutions/systems developed promote the sharing of… Show more Responsible for multidisciplinary teams of Systems Development and Sustain, Continuous Process Improvement and Quality Management for Manufacturing and Supply Chain operations for LATAM region, managing and implementing solutions that meets the business needs, promote best practices and optimize the use of technology inside internal areas and their respective business partners.Information Technology:- Responsible to assure that the solutions/systems developed promote the sharing of information between business partners, analysis of indicators and tools to support processes/activities of Supply Chain and Manufacturing operations.- KPI & SLA management of outsourced activities, ensuring effective control of IT deliverables.- Ensure the alignment between the IT strategy and the services to be implemented for the internal areas.- Ensure appropriate change management (MOC).- S4/Hana business implementation.- System and Tools developed using: SharePoint, InfoPath (Collaboration Tool), QlikView, Tableau, Power BI, Systems based on web platform (MVC, C#, Asp.Net, VB.Net, SQL, Mongo DB, Grails, APIs, EPCIS, Angular, Java) and mobile applications.Projects & Business Process Management:- Assure the effective mapping (As-Is process) and improvement of the organization's processes through the identification of gaps, their causes and consequences. In addition, responsible to presenting a proposal for improvement and modeling of the "To Be" process. - Ensure alignment between business needs and scope of projects and initiatives in the project portfolio.Quality Management System:- Management representative for ISO 9001: 2015 certification. Responsible for managing internal auditors’ team and perform the interface between HP and audit certification company.- Ensuring the effective gaps identification, action plan development/implementation and action plan effectiveness analysis for Opportunities for Improvements and Non-Conformities. Show less

Information Technology Brazil Business Partner for Manufacturing and Supply Chain areas. Responsible to manage outsourced contracts with IT partners for system development & support systems and hosting. Main responsibilities:- Focal point of IT for the business units and responsible to receive, rationalize and formalize the requests from business areas.- Manage the development and support teams, defining clearly scope, resources, timelines and stakeholders management.-… Show more Information Technology Brazil Business Partner for Manufacturing and Supply Chain areas. Responsible to manage outsourced contracts with IT partners for system development & support systems and hosting. Main responsibilities:- Focal point of IT for the business units and responsible to receive, rationalize and formalize the requests from business areas.- Manage the development and support teams, defining clearly scope, resources, timelines and stakeholders management.- Manage operational improvement projects, mapping process flows "As-Is" and "To-Be" and implement projects and tools to address the gaps and overlaps found.- Ensure effective implementation, training of users and monitoring of the process / software life cycle.- Control project portfolio for IT and ensure the effective implementation of the projects.- Assure the IT alignment with the business needs and vice-versa. Show less

Responsible for T-Systems teams allocated inside some customers on activities related to process mapping and improvement and quality management, in addition I was responsible for system team (development and support) that were already part of my previous assignments. Focal point of customer demands and responsible to assure the project and operations management related to customer.Main responsibilities:- Manage T-Systems resources allocated inside clients and assure the… Show more Responsible for T-Systems teams allocated inside some customers on activities related to process mapping and improvement and quality management, in addition I was responsible for system team (development and support) that were already part of my previous assignments. Focal point of customer demands and responsible to assure the project and operations management related to customer.Main responsibilities:- Manage T-Systems resources allocated inside clients and assure the appropriated participation of customer teams on design and implementation of Systems, Processes and Quality projects.- Promote process management and ensure interaction between processes, quality and systems.- Assure the properly alignment between the customer’s strategy and services offered by T-Systems. Ensure best operational and management practices.- Create performance indicators for processes and then audit them to monitor their performance ensuring their applicability on Quality Management System.- Coordinate programs and activities of quality awareness.- Implementation of process mapping methodology.- Ensure compliance documentation, records and process metrics to Record Management Program (Compliance). Show less

Acting as T-Systems team coordinator, participating in projects focused on system development and support. Responsible to manage customer demand, resources allocation and ensuring compliance with agreed SLAs and effective implementation of the systems developed.Main responsibilities:- Manage customer demand and availability of T-Systems resources to provide services and work on projects.- Coordinate system development and support teams (web platform).- Implementation of… Show more Acting as T-Systems team coordinator, participating in projects focused on system development and support. Responsible to manage customer demand, resources allocation and ensuring compliance with agreed SLAs and effective implementation of the systems developed.Main responsibilities:- Manage customer demand and availability of T-Systems resources to provide services and work on projects.- Coordinate system development and support teams (web platform).- Implementation of workflows and evaluation of resources.- Ensure system documentation adherence, records and SLAs.- Maximize system utilization through access and metrics controls.- Evaluate market solutions and adherence to business processes.- Perform follow-up of improvement actions and identify new business opportunities on customer account. Show less

I worked on projects to improve business processes through the issue and process performance analysis, presenting solutions to meet the customer necessity and goals.Responsibilities:- Facilitate communication between the business area and systems development [IT].- Map and model business processes.- User interview.- Analysis of user necessity and scope of the system solution.- Develop functional specifications for new systems.- Manage the approval of the solution… Show more I worked on projects to improve business processes through the issue and process performance analysis, presenting solutions to meet the customer necessity and goals.Responsibilities:- Facilitate communication between the business area and systems development [IT].- Map and model business processes.- User interview.- Analysis of user necessity and scope of the system solution.- Develop functional specifications for new systems.- Manage the approval of the solution with stakeholders. Show less