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Ana Luísa Mendes Email & Phone Number

B2B Customer Service Manager at NOS SGPS
Location: Lisbon Metropolitan Area, Portugal 4 work roles 2 schools
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Current company
NOS SGPS
Role
B2B Customer Service Manager
Location
Lisbon Metropolitan Area, Portugal
Company size
2843 employees

Who is Ana Luísa Mendes? Overview

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Quick answer

Ana Luísa Mendes is listed as B2B Customer Service Manager at NOS SGPS, a with 2843 employees, based in Lisbon Metropolitan Area, Portugal. AeroLeads shows a matched LinkedIn profile for Ana Luísa Mendes.

Ana Luísa Mendes previously worked as Project Manager at Nos Sgps and CS Project Leader at Dhl Express. Ana Luísa Mendes holds Economics from Universidade Lusófona - Centro Universitário Lisboa.

Company email context

Email format at NOS SGPS

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NOS SGPS

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Profile bio

About Ana Luísa Mendes

With 15 years of experience in customer service and customer care, I have participated in various customer experience design projects, which have equipped me with the skills to understand and meet customer needs effectively. My leadership of the Service to Sales program at NOS has further honed my ability to drive customer satisfaction and sales performance.As a certified trainer by Gartner in Customer Effortless Experience and Coaching Capabilities Builder, I have delivered over 200 hours of training, empowering teams to excel in customer interactions. Additionally, my four years of leading B2B customer service have given me the responsibility of transforming the operational model with a focus on quality and customer experience.As leader, my goal is to serve the team and contribute to talent growth.

Listed skills include Javascript, Logistics, Visual Basic, Team Leadership, and 10 others.

Current workplace

Ana Luísa Mendes's current company

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NOS SGPS
Nos Sgps
B2B Customer Service Manager
campo grande, lisboa, portugal
Website
nos.pt
Employees
2843
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4 roles

Ana Luísa Mendes work experience

A career timeline built from the work history available for this profile.

B2B Customer Service Manager

Current
Nos Sgps
Feb 2021 - Present

Project Manager

Nos Sgps

Lison

Service To Sales Manager; Effortless Experience Expert; Coaching Capabilities Builder program leader;

Sep 2014 - Feb 2021

Cs Project Leader

Dhl Express

Responsable for all projects in Customers Service.Development of new tools and aplications within the CS Management.Business support and developmemt.

Jan 2011 - Sep 2014

Customer Care

Dhl Express

Lisboa

Responsability for all Claims and Complaints received in the Company. Responsability for the customers insurances and legal Claims.Report and analisys.Tratamento completo de todas as reclamações que chegam à empresa (fundamentalmente assuntos legais e relacionados com seguros de carga); elaboração e análise dos indicadores sectoriais reportando directamente ao Customer Care Supervisor.

Jul 2005 - Jan 2011
Team & coworkers

Colleagues at NOS SGPS

Other employees you can reach at nos.pt. View company contacts for 2843 employees →

JA João Aperta João Aperta Colleague at Nos SgpsLisbon, Portugal View → AC Ana Clara Curval Cruz Ana Clara Curval Cruz Colleague at Nos SgpsPorto Metropolitan Area, Portugal View → MR Marco Ribeiro Marco Ribeiro Colleague at Nos SgpsPortugal View → PC Pedro Caldas Pedro Caldas Colleague at Nos SgpsMatosinhos, Porto, Portugal View → TL Tiago Lobo Tiago Lobo Colleague at Nos SgpsLisbon, Portugal View → PR Pedro Reis Pedro Reis Colleague at Nos SgpsLisboa, Lisbon, Portugal View → MA Mayara Azevedo Mayara Azevedo Colleague at Nos SgpsLisbon, Portugal View → PF Pedro Franco Pedro Franco Colleague at Nos SgpsPortugal View → DP Diogo Peixe Diogo Peixe Colleague at Nos SgpsPorto Metropolitan Area, Portugal View → IH Ivaline Huma Ivaline Huma Colleague at Nos SgpsAlmada, Setúbal, Portugal View →
2 education records

Ana Luísa Mendes education

Bacharelato, Engenharia Informática, Frequência Incompleta

Instituto Superior De Engenharia De Lisboa (Isel)

Aquisição de conhecimentos sobre linguagens de programação: Assembly, Pascal, Visual Basic, C, C++; HTML; Java; JavaScript.

FAQ

Frequently asked questions about Ana Luísa Mendes

Quick answers generated from the profile data available on this page.

What company does Ana Luísa Mendes work for?

Ana Luísa Mendes works for NOS SGPS.

What is Ana Luísa Mendes's role at NOS SGPS?

Ana Luísa Mendes is listed as B2B Customer Service Manager at NOS SGPS.

Where is Ana Luísa Mendes based?

Ana Luísa Mendes is based in Lisbon Metropolitan Area, Portugal while working with NOS SGPS.

What companies has Ana Luísa Mendes worked for?

Ana Luísa Mendes has worked for Nos Sgps and Dhl Express.

Who are Ana Luísa Mendes's colleagues at NOS SGPS?

Ana Luísa Mendes's colleagues at NOS SGPS include João Aperta, Ana Clara Curval Cruz, Marco Ribeiro, Pedro Caldas, and Tiago Lobo.

How can I contact Ana Luísa Mendes?

You can use AeroLeads to view verified contact signals for Ana Luísa Mendes at NOS SGPS, including work email, phone, and LinkedIn data when available.

What schools did Ana Luísa Mendes attend?

Ana Luísa Mendes holds Economics from Universidade Lusófona - Centro Universitário Lisboa.

What skills is Ana Luísa Mendes known for?

Ana Luísa Mendes is listed with skills including Javascript, Logistics, Visual Basic, Team Leadership, Html, Visual C++, Gantt Project, and Pert.

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