Al Mickus Email & Phone Number

Lake Zurich, Illinois, United States

Investigate & resolve disputed distributor level warranty claims.

Lake Zurich, Illinois, United States

Research Engineering Change Orders & Bill of Materials to Create & Update ILLUSTRATED PARTS LISTS for 2-Stroke Outdoor Power Equipment.

Lake Zurich

Publish ECHO & SHINDAIWA Owners Manuals, Illustrated Parts Lists, Service Bulletins, etc.onto the websites for use by dealers and the public throughout North and South America, Edit files and content assuring conformity to standards.Also administer the Employee Equipment Loaner Program. Implemented equipment Maintenance Log. Created labels to ease equipment identification, check-out, and check-in. Create notices extolling equipment usage. Assist borrowers with proper equipment selection and teach them how to safely operate it. Trained intern to winterize, perform basic maintenance, and log equipment use.

Crystal Lake, Illinois

Authored new Standard Operating Procedures (SOP) and highly detailed Work Instructions to be used for ISO certification and training purposes. Improved safety and communications efficiency through standardized nomenclature and improved equipment labeling. Improved quality by determining required standards, observing and optimizing current practices, then documenting the "one best way" tasks are to be performed. Applied 5S principles in preparation for photographing / exemplifying tasks. The resultant documents can be used to hold all parties accountable for their actions. Actively partook, documented, and followed up on Kai-zen activities. Prepared, tested, and evaluated sample materials for quality conformance.