Alexey Miroshin Email & Phone Number

Москва, Россия

Москва, Россия

-responsible for CRM, BPM and ITSM lines of business with enterprise customers (Severstal. Metall Profil, Leroy Merlin, Uralchem, Kazanorgsintez, ALROSA, Gazprom Neftehim)-communicating with existing and attracting new customers

Moscow, Russian Federation

-comprehensive business development in Moscow region for EMC-increasing brand awareness of EMC as a main storage vendor in Moscow;-communicating with existing EMC customers and attracting new customers;-working with partners and enrollment of new partners;-participation in marketing activities (speaking on forums and on other marketing events);-deep account management in big customers;-working with global international customers

Moscow, Russian Federation

Work with customers in complex business environments to devise new and innovative solutions to business challenges. Responsible for a high number of less sophisticated accounts, or a fewer number in more sophisticated accounts. Involvement in outside sales lead with Inside Sales support. Advanced level sales representative, contributing beyond self, sought out by others. Trusted business advisor to the customer and use in-depth knowledge of Dell’s technology, products and services to help customers formulate strategy and direction. Utilize strategic probing to identify, evaluate, and recommend alternative business solutions. Analyze multiple market factors to both anticipate/identify customer problems/needs and recommend appropriate solution. Engage cross functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs. Develop and implement account plans that drive the attainment of critical business objectives.Medium complexity sales, including sales of servers, networking and storage in addition to PCs and packaged software. Managing marketing activities. Develop existed and creating new marketing programs according to partner's and customer's needs.Coordinating with the marketing team and conducting market research for the requirement of new product and the response towards our existing products. Deciding the price of the product. Managing the partnership with vendors, suppliers, and dealers. Attending the meeting with senior management person.

Moscow, Russian Federation

Acceptance and processing of technological emergency requests (via telephone and e-mail) from corporate customers and service providers. Preliminary telephony maintenance (traditional, IP, ISDN), data communication channels (LL/VSAT(dot-dot), IPVPN, VPLAN, FR PVC, SWIFT, X.25), Internet-channels (xDSL, Dial Up, Ethernet, MEN, Wi-Fi), Co-Location/Hosting. Monitoring the personal networks and equipment of customers and partners. Localization, analysis and elimination of emergency situations. Cooperation with different technical and financial departments within the company in an online mode. Organization and conducting of meetings with the representatives of customers and clients. Conducting gradual escalations in the case of large-scale incidents (emergencies, scheduled/emergency works, etc.) Work with Amdocs Clarify CRM, billings, projects, 1С-Enterprise entries, Network eXplorer (Transport Network physics-logic explorer), NetCracker (Operations Support System (OSS)), Internet Clients Data Base (personal software of the company Sovintel/Vimpelcom), BMC Remedy Action Request System, IBM Lotus Notes, Outlook 2007, Microsoft Office (Word, Excel, PowerPoint, Visio, etc...), Web Agent/Real-Time Monitoring (Expert Solutions) etc. Cooperation with the leading banks, large-scale companies and service providers (British Telecom, AT&T, Cable & Wireless, Telefonica, T-Systems, Rostelecom etc.) of Russia and foreign countries.Coordination of the operation of different company departments under conditions of large-scale network emergencies. Development of localization, diagnostics, and malfunction elimination plans. Emergency project monitoring. Cooperation with the customers of the company and end customers. Conflict management.

Moscow, Russian Federation

Digital equipment sale, installation, restoration and post-sale maintenance (laptop computers, cell phones, cameras, video cameras, office equipment, audio/video players, consumables, accessories etc.). Started working at the “Mobilend” company in the capacity of Consultancy Manager Assistant, resigned in the capacity of Consultancy Manager.

Специалист, Экономика И Управление На Предприятиях Связи

Специалсит, Сети Связи И Системы Коммутации

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