Career advisory group providing career coaching and workshopsEstablishing business operations, content creation and management, client and stakeholder engagement.

Global team of Culture and Organisational Behaviour experts helping businesses outperform their expectations and their competition.Building and Maintaining Stakeholder Relationships, stakeholder coordination and logistics, project planning and execution.

Spearheading successful new site launches, planning, coordinating and executing the process end to end.Reducing new Hub opening timelines and launch associated costs through effective planning, execution, stakeholder management and team engagement.Retaining cross-area Leadership team during rapid expansion period through consistent engagement and structured activities (only area out of three to achieve this).

Ensuring the seamless functioning and efficiency of six distribution "Hubs" by implementing strategic initiatives and optimising resources.Driving operational excellence through positive employee experiences and numbers-driven efficiencies.Achieving consistent "best in class" Customer Experience results of over 95% with less than 1% order incidents (market competitors averaging 5%-8%)Attaining and maintaining a positive cost per order ratio by implementing best practices for labour & wastage management, contracted labour force transformation and driving of customer acquisition activities (LAM)

Overseeing operational transition of the cafe's operations into the parent company's systems and processes.Optimising workflows and streamlined processes (inventory management, staff training and scheduling, automating administrative tasks, etc).Managing staffing and talent development through articulating performance expectations, providing coaching and mentorship, and implementing clear weekly goals and shift plans.Driving sales growth and profitability through enhancing customer experience and driving marketing plans.Implementing systems and controls to mitigate operational, financial, and reputational risks by ensuring the cafe met food safety, health, and safety requirements.

Fostered a positive and supportive work environment that led to elevated customer satisfaction.By cultivating a strong sense of teamwork and employee buy-in, we achieved outstanding results in Risk, Food Safety and Mystery Shopper evaluations as well as a Net Promoter Score of 9/10.Additionally, I enhanced commercial viability through strategic inventory planning and effective management of inventory actions.

Spearheading the launch of the brand in Australia including commercial mapping, forecasting budgets, design and sourcing of construction components, procurement and negotiations with suppliers and service providers, developing food and beverages experience and all people planning initiatives.

Cultivated a positive and supportive work environment resulting in higher customer satisfaction.Achieved exceptional Risk, Food Safety and Mystery Shopper results through increased employee buy-in.

Led all aspects of expansion into Sydney market including end to end launch and operation of first Flagship location.

Ensured seamless operations and efficiency by implementing strategic initiatives and optimising resources. Continuous focus on positive employee experiences and data-driven efficiencies drove operational excellence.Developed and executed a fresh framework aimed at achieving sustainable business growth. The framework revolves around four essential pillars: Team, Guests, Profitability, and Operational Excellence. By aligning, monitoring, and incentivising daily actions with the company's vision of success, we ensured a clear path towards our goals.

Spearheaded a three-year investment in a development and mentoring program for the Operations Leadership team, including the creation and delivery of quarterly management and leadership conferences.Successfully revamped recruitment, performance management, and remuneration practices for the Operations Leadership team, resulting in increased job satisfaction and retention.Significantly improved guest satisfaction, with a more than threefold increase in guest compliments per million and a reduction in negative complaints. This was accomplished by repositioning guest experience as a strategic competitive advantage, shifting the operation's focus towards actively creating positive experiences.

Spearheaded all operation and growth functions across the state including all people planning initiatives, supplier and service provider management, stakeholder management, IT systems procurement and design.

Daily operation management, creating training and operation manuals

Hospitality chain comprising of five locations (at the time) providing a quality French Boulangerie / Patisserie experience through quality coffee and freshly made bread, pastries and sandwiches